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Online Retailer Refusing to Refund
I ordered two items online 3 December. I heard nothing until 14 December after numerous chaser emails and was told one item was leaving the supplier, the other was out of stock and I should receive the item posted by Christmas. I did not receive the item until last Friday, 25 January, again after numerous chasers. It is an…
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warranty void without original proof of purchase??
Scenario: Purchased a bike trainer from eBay made by a company called Wahoo. Trainer was described as new, but wasn't. That's ok. Found that the said trainer doesn't actually work as described and contacted the seller whilst looking for a solution online. Turns out that the seller thought the item was new and allegedly…
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Used Car Not Fully Repaired
I bought a used 2010 Vauxhall Corsa earlier this month and on the way home the ABS warning light came on, and I noticed one of the brakes applying uneven pressure when moving at a very slow speed. I called the dealer and they agreed to fix it. They couldn't take it back until the following Friday (I bought it on a…
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Amazon delivery - item not arrived, then turned up.
Ordered a couple of items off of Amazon for next day delivery, and were due to be delivered today. Checked at 11am and site said they had been delivered at 10.30 to householder. We checked outside (although we had been in and not heard door) and in the recycle bin where they have left stuff in the past. Neither neighbour…
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Online sale of products/services
Is a contract in breach in the following scenario? Company A’s product/service is sold on separate Company B’s website requiring tick box agreement to Terms and Conditions so that a contract is formed between the customer and the trader of the product/service. Is a contract between the customer and Company B also…
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Unfair(?) Garage Arrears and Repossession
I hope someone might be able to give me a bit of advice… I rent a garage from our local Council which I pay for by monthly standing order and have done for three years. I returned home from work last night to find our padlock had been drilled off and a new one put on there. We called the Council straight away who were…
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Retailer not responding
I helped my mum return some trainers to Sports Direct recently. She originally bought a pair in-store last year, within 4 months the material had worn into a hole. She took the shoes back & they very grudgingly replaced them. After a further 3 to 4 months these have worn into a hole as well! She took them back again & the…
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Utility company
I moved into my property on 17th Decemeber, expecting contact from the gas & electric supplier, assuming the previous owner would have given a final reading. After a search online and the failure to get the supplier from the estate agents, I discovered a company who said theirsister company was the actual supplier and…
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Driveway company false advertising.
Hi All. Last week I had my driveway block paved from a local company that was recommended to me. The driveway looks great and overall I think they have done a nice job but I am a little concerned that they may have cut corners on the prep work. Because of this I want to pay them by credit card for the protection provided…
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Splashback return
Hi, I'm looking for advice and thoughts about a consumer rights issue. We contacted a splashback company to make us a splashback for our new kitchen. It involved cut glass to be made and then hand painted to a specific design that we chose and sent to the company. We sent them a picture of a design we liked, including…
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Help returning a playstation4 after 14 months.
I have a playstation 4 pro that as got what it seems is a common fault after 14 months of owning it and it will not turn on. Having googled the issue it seems a common problem that many people have had, even from day 1 of owning them. I have been told by game where i bought it from that the guarantee ran out after 12…
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Who is right?
Just bought 4 rolls of very expensive wallpaper (£40+) each. Gave the shop proprietor the wall size and based on the pattern wastage he estimated 4 rolls (30 years in the business). My decorator used less than 3 rolls to complete the job. On completion he noticed a light patch on the pattern in a number of places. I Waited…
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faulty washing machine
Hi any advice appreciated got a washing machine from John Lewis only had 10 days but it is faulty. When a I do a wash the timer says 59mins but the wash ends up taking a 1 hour 35 mins as I ended up timing it. The timer suddenly after 39 min remaining will jump back up to 52 mins Spoke to Bosch who said it sounds like…
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None delivery of item
Paid for a dress from John Lewis just before Christmas on ‘first delivery’ their courier Hermes have apparently delivered to a neighbour who is adamant they did not receive it. I asked them not to deliver to alternative addresses. I have asked John Lewis to refund my money as I have paid for something and received nothing.…
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Conservatory Company Breaching Contract!
In regards to the In-laws conservatory, after waiting for the drying out process he was told by the company to keep the top vents open in order to not risk leaving doors and windows open whilst at work however, when he told them there are no vents; that is the last he heard from their office. He has phoned them and emailed…
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Hot tub costing way too much..
In September 2017 we had a good quality hot tub installed by a reputable company. In the showroom when finding out about them we said our biggest concern was running cost. We were told it would be around £1 or so a day. After a couple of months we realized that our electric bills were massively higher and got in touch with…
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Halfords car trolley jack twisted
We have a 2 tonne trolley jack from halfords, bought last summer. Used it a few times, the recently I used it to jack up one corner of our Audi A4 and its twisted out of shape Do I have any rights regarding a replacement or refund?
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Extortionate Locksmith Charges
I recently had to call out an emergency locksmith in the middle of the night as I was locked out of my home. I queried the charges before agreeing for the individual to attend but I do not have any proof of this conversation as it was on the phone. At the end of the visit, the locksmith has charged me £1190.40 I've just…
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False Advertising on Booking.com
Hi All, Got a bit of a problem. Booked accommodation in Costa Adeje Tenerife via Booking.com. It's one of those 'no refund' ones. Anyway, just found out via the hotels reviews that the hotel is not Sunset Bay at all which it's being advertised as but is actually called "The Sunset" (Booking.com only show the positive…
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Airbnb Service Charge
Has anyone experienced being charged differing amounts of service charge when attempting to book a room - meaning myself and my partner both went to book a place for a couple of nights, we entered the same information (same variables) for the same place but the service charge was different, he was being charged £10 and I…
