None delivery of item

AndreaCh

Paid for a dress from John Lewis just before Christmas on ‘first delivery’ their courier Hermes have apparently delivered to a neighbour who is adamant they did not receive it. I asked them not to deliver to alternative addresses. I have asked John Lewis to refund my money as I have paid for something and received nothing. They have said as a delivery was made they will not refund the money. I have said if a delivery was made, it was not made to me. What do I do now?

AndyMc.....

Send them a letter before action or speak to your card company.

Frank99

I do most complaints using a website called Resolver, it goes up to the ombudsman in some cases, i think John Lewis & Partners is listed so make your complain through them.
It's easier than messing around with posting letters etc.

[Deleted User]

Frank99 wrote: »

It's easier than messing around with posting letters etc.

Easier? It often causes more problems and delays than it solves.
The site also sells on aggregated personal data.
No thanks..

stragglebod

John Lewis have outsourced their customer service to Crapita.


Possibly one of the stupidest decisions by s UK company this decade.

twhitehousescat

Crapita and customer service should not be used in the same sentence