Car dealership nightmare

Legacy_user

Hello all.

I am hoping that one or more of you can shed some light on what has been an awful day!

My partner and I have an 8 month old and despite changing our car only 8 months ago, we soon realised it was not practical. Today we went to Vauxhall dealership and looked round a used car which we thought would be much better.

We decided to go for that car and looked at doing a deposit with the remainder at 3% finance which was a friends and family rate which could be applied at their discretion apparently?

We went through the details of the finance and were then asked to wait whilst it went through. We then got called back in to the office and the chap was going through the paperwork. He told us it had been agreed and proceeded to explain the payments. We were then greeted with there will be a final payment of 500+ which we were never made aware of, there will also be administration charges which we were told their wouldn't be. We then find out it was infact 3% per year totaling 9.9%.... when we had been told 3%.

We challenged the sales manager and he said he was sorry about the administration charges but if he went through and checked every provider then it wouldn't work. He said he had told us it was per year, and I firmly told him under no circumstance had he stated it were 3% per year. Had he have told us this then we would have sought our own finance!

He said he would try and speak to a different finance company to see what they could do.

We decided to leave it and leave our deposit of £1( with then to see if we could source our own finance and if not we would have a refund. At this point we had been there over 4 hours.

As we were about to leave the sales manager said one last option and he could get us 0% finance. So as he was trying to rectify the situation we agreed. This meant a further credit search on my partners file.

This came back trumps and as we were happy with the amount the paperwork was signed.

We then went to the salesman who was sorting our tax/insurance etc. My partner asked to pay for the tax and the salesman said no need as taxed until June....

In the end we had been there for 6.5 hours

When we got home after a long and somewhat stressful day. we finally went through the paperwork as you do and we found no new keeper suppliment (green slip), we then researched and as tax is no longer transferable, how on earth are we taxed until June?
Something not sitting right my partner then paid to have a HPI check in our newly purchased car and it came back as having outstanding finance on it!!!

Absolutely mortified! We purchased this to make our lives easier and the whole experience has been terrible!

So now we have a car that potentially has finance owing on it. that we are potentially not taxed to drive and don't have a v5.

Needless to say we are heading up there tomorrow when they open.

I mean good lord it's a main dealership this should not happen and if they have sold the car and it has finance outstanding in it, then that is illegal.

I just want to know where we stand and how far we can take this if it turns out they have fluffed up big time??

Lomast

The finance will almost certainly be stocking finance no car dealer can afford to own all those cars on the forecourt outright. When I last bought a used car they registered me as the new keeper online and taxed it for me at the same time

hollydays

You did an hpi check after you paid!!why not just ask them to see theirs?
This may be a silly question, but could the outstanding finance not be yours?

System

We've not been registered online as new keepers and finance shows on the hpi check as being from 2017.

System

It states all their cars are fully hpi checked!!!

System

It's from 2017 and through a different provider and it is a motor loan we have not Hp what is showing to be outstanding

forgotmyname

Dealers get loans to buy the car they are selling to you. Not all dealers own all the stock you see.

They buy the cars on finance and when you purchase it they clear the finance, they also buy cars off owners who still owe money on it.

You owe money on it, but nothing stopping you going to another dealer and reselling it as long as the finance company agree and the finance is settled at some point in the chain.

Give it time for the funds to clear on the finance side and it will just show your finance.

The car you traded in may have had finance, they would still have done a deal and cleared the finance, then 2 days later they get a buyer who says ooh no there is finance on that car. Same as you have.

You bought it before all the ink is dry and money has stopped moving..

The car was HPI checked and had outstanding finance which they will pay.

macman

So you didn't ask to see the HPI check before buying? Even though they advertise that 'all our cars are HPI checked'?
You don't go through the paperwork 'as you do' when you get home. You go through it before you buy: the HPI, the service record, the MOT and the V5C. If they can't or won't produce it all, you walk away.

System

Wow talk about talking down to.
I thought the forum was for friendly advice? My mistake.

No I didn't ask to see the certificate, you see going to a Main dealership not some back alley car lot silly me trusted in what was being told. So that's my own fault is it? Because I didn't ask to see the certificate, they are right to sell the car regardless? No I think not.

If course we went through the paperwork and you may not have another look at paperwork when you get home but I do just to read through booklets etc. After having been there over 6 hours it was a little intense, but no you carry on and judge away.

Thank you

worried_jim

Lottie_1987 wrote: »

Wow talk about talking down to.
I thought the forum was for friendly advice? My mistake.

No I didn't ask to see the certificate, you see going to a Main dealership not some back alley car lot silly me trusted in what was being told. So that's my own fault is it? Because I didn't ask to see the certificate, they are right to sell the car regardless? No I think not.

If course we went through the paperwork and you may not have another look at paperwork when you get home but I do just to read through booklets etc. After having been there over 6 hours it was a little intense, but no you carry on and judge away.

Thank you

Not judging, however experience building for the next time.

Don't worry about the finance as you have bought from a dealer you are fine and it will show as settled in a few days, not much gets updated on a weekend.

The only thing that alarmed me was the "tax till June", the tax regime changed in 2015 so this was a total blag and I presume you had a car already so you should have known this. I would be paying them a visit over this, do you have it in writing?

Generally you should be able to arrange finance cheaper yourself as the dealer is just a middle man so taking their cut too.

Enjoy your new car!

pinkshoes

The tax was your/their mistake. You both should have known it wasn't transferable.

Regarding the 3% finance, it is the norm for finance rates to be APR. Not an overall percentage. You will now know this for next time...

Just phone them today and see if they will pay the tax as a good will gesture and just ask them how long it will take for the finance to disappear off the HPI.