overcharged

legalMcFi

I purchased an item that was on sale from 120 down to 86. A couple weeks later i checked the receipt and realised i was charged full price. When i returned item to the store it was 2 days past their 14 days return policy and the till assistant could not refund - but gave me a store credit instead.

Does anybody know my rights here for being overcharged? i would really like the refund over a store credit.

gardner1

So when you bought it in shop you didn't notice what you'd been charged........sales assistant didn't say" that's £120 please"

legalMcFi

No. I would have immediately picked up the price difference (as i KNEW it was on sale) had they actually told me what i was being charged.
i paid by credit card, they just told me to put card in machine....

KatrinaWaves

legalMcFi wrote: »

I purchased an item that was on sale from 120 down to 86. A couple weeks later i checked the receipt and realised i was charged full price. When i returned item to the store it was 2 days past their 14 days return policy and the till assistant could not refund - but gave me a store credit instead.

Does anybody know my rights here for being overcharged? i would really like the refund over a store credit.

You are reliant on the goodwill of the store as prices are invitiations to treat. They said 'would you like this for £86. You said, indeed I would like to offer you £86. The shop then said 'actually we are now offering it at £120. You agreed to £120 (by paying) and left

I appreciate this is not what happened, and you have made a mistake, but thats the basic legal jargon version.

Do you have some proof that the item was offered at the lower price? That could help your plea to the shop. However, the credit note is over what they do owe you, technically, so I'd stick with that.

legalMcFi

The item is on the website at reduced price.

macman

So, when you authorise the payment on the card machine, you don't bother looking at the amount being charged?

KatrinaWaves

legalMcFi wrote: »

The item is on the website at reduced price.

That isn't proof of the price in the shop, or the date it was reduced.

neilmcl

legalMcFi wrote: »

No. I would have immediately picked up the price difference (as i KNEW it was on sale) had they actually told me what i was being charged.
i paid by credit card, they just told me to put card in machine....

And on the machine it would've clearly shown the price.

legalMcFi

what is proof then?

KatrinaWaves

legalMcFi wrote: »

what is proof then?

Its hard to prove, plus they dont actually legally have to refund you.

Theyve given you store credit which is over and above.

Aylesbury_Duck

legalMcFi wrote: »

The item is on the website at reduced price.

That's irrelevant.

Proof isn't going to help you. You willingly paid what you paid and you have a full refund already anyway, in accordance with the store's terms and conditions. You are not out of pocket.