Repair/replacement problem

saynotofastway

I bought a very expensive graphics card for my computer last year and it developed a fault. I contacted the retailer about the fault and they arranged to have it repaired.


I need my computer for essential stuff so since its been removed I've been at a significant inconvience since then. I have contacted them several times about when I'd be receiving a replacement and got absolutely nowhere, they said it had been sent to the manufacturer.


At the two week mark when I'm at the absolute end of my tether I rang them and demanded an update on when I'd be getting this back as I couldn't wait any longer. Again, I got no assurance other than they would e-mail the manufacturer. At this point I had no option but to order another graphics card from another retailer.


I pointed out my rights under the sale of goods act and the consumer rights act. They have caused me significant inconvenience and as such I have had to buy another card.


At this point I want a refund, I've explained that to them and they have very arrogantly replied that i'm wrong and they are right. I'm sure if their £2000 pc was sat their collecting dust they'd also be significantly inconvenienced too.


I've rang up my credit card company and filed a section 75 dispute against the original payment.


Am I reading the laws correct?

KatrinaWaves

saynotofastway wrote: »

I bought a very expensive graphics card for my computer last year and it developed a fault. I contacted the retailer about the fault and they arranged to have it repaired.


I need my computer for essential stuff so since its been removed I've been at a significant inconvience since then. I have contacted them several times about when I'd be receiving a replacement and got absolutely nowhere, they said it had been sent to the manufacturer.


At the two week mark when I'm at the absolute end of my tether I rang them and demanded an update on when I'd be getting this back as I couldn't wait any longer. Again, I got no assurance other than they would e-mail the manufacturer. At this point I had no option but to order another graphics card from another retailer.


I pointed out my rights under the sale of goods act and the consumer rights act. They have caused me significant inconvenience and as such I have had to buy another card.


At this point I want a refund, I've explained that to them and they have very arrogantly replied that i'm wrong and they are right. I'm sure if their £2000 pc was sat their collecting dust they'd also be significantly inconvenienced too.


I've rang up my credit card company and filed a section 75 dispute against the original payment.


Am I reading the laws correct?

No.

2 weeks is not a long time. I appreciate you want to use your computer, but 2 weeks without a graphics card would not be considered unreasonable.

You have not given them ample time to rectify and your chargeback will ultimately fail.

saynotofastway

Its now been close to 3 weeks. The laws state within a reasonable time but without significant inconvenience. I use my PC daily, one of its uses is as a plex server to stream my media through my house as I do not have any form of live tv in the house, which again was a significant inconvenience.

KatrinaWaves

saynotofastway wrote: »

Its now been close to 3 weeks. The laws state within a reasonable time but without significant inconvenience. I use my PC daily, one of its uses is as a plex server to stream my media through my house as I do not have any form of live tv in the house, which again was a significant inconvenience.

Not having TV is not classed as something which would be considered a significant inconvenience for such a short time.

I appreciate you like your TV, but, you have to give them chance.

Undervalued

saynotofastway wrote: »

Its now been close to 3 weeks. The laws state within a reasonable time but without significant inconvenience. I use my PC daily, one of its uses is as a plex server to stream my media through my house as I do not have any form of live tv in the house, which again was a significant inconvenience.

Presumably you could have put a very basic and cheap graphics card in the computer as a temporary measure, which would have allowed you to use it as a server and do many other functions, thus significantly mitigating the "inconvenience" you have suffered?

mattyprice4004

Being without a wheelchair is a significant inconvenience, being without a graphics card is not.

When did we become so dependant on media? Go outside, to the pub, see a friend or watch something on your phone if you have to.
You’re making a much bigger fuss out of this than is reasonable.

I bet the retailer are being curt with you because you were ‘off’ with them in the first place.
You won’t die without a computer, goodness knows how you’ll deal with a real issue if you’re making such a fuss over this!

CardinalWolsey

With a PC that is worth £2000 even without its graphic card installed, you will know that PLEX doesn't require the graphics card to deliver content to connected devices. Unless you're doing some heavy GPU based transcoding - although on a £2k setup I'm sure the core processor could handle. If you need to change any of your Plex settings, use another device to access the server. It's perfectly happy running headless.

My feeling is that what you should have done is spoken with the retailer (online or local bricks and mortar?) to see if they could have leant you a graphics card in the interim - even a more basic one - to keep you going. Loss of framerate for a few weeks I'm sure would have been acceptable whilst your main card is repaired. Too late now for that though.

saynotofastway

CardinalWolsey wrote: »

With a PC that is worth £2000 even without its graphic card installed, you will know that PLEX doesn't require the graphics card to deliver content to connected devices. Unless you're doing some heavy GPU based transcoding - although on a £2k setup I'm sure the core processor could handle. If you need to change any of your Plex settings, use another device to access the server. It's perfectly happy running headless.

My feeling is that what you should have done is spoken with the retailer (online or local bricks and mortar?) to see if they could have leant you a graphics card in the interim - even a more basic one - to keep you going. Loss of framerate for a few weeks I'm sure would have been acceptable whilst your main card is repaired. Too late now for that though.

PC will not boot without graphics card as there is no onboard graphics on my PC - its an AMD 2700X CPU.


They do not offer replacement graphics cards and I can't afford to buy another GPU in the meantime.

neilmcl

saynotofastway wrote: »

I can't afford to buy another GPU in the meantime.

saynotofastway wrote: »

and as such I have had to buy another card

So which is it ?

saynotofastway

neilmcl wrote: »

So which is it ?

I can't afford to buy one, that's why I put it on my credit card

Spank

What card is it? (& is the new 1 he same?) I ask ad you will have to sell 1 if your broken card us returned.

Also what mobo do you have?