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Private Sale
Hi I sold a new large self-assembly item for cash on collection, the item was packaged up so the damage wasn't obvious but the damage was fairly minimal. The buyer collected the item and messaged me within 24 hours to say that the item was damaged and I agreed to ask the company I purchased the item off for a replacement…
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Roofing help in scotland
Can anyone advise me please? Nine years ago I had my roof replaced. They used reconditioned grey slates for the front of my home and new ones for the back. They advised these would look better and last longer than Spanish slates. I went with this company as although they all came in at around £10,500 this one had a 10 year…
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Return/refund rights for dental purchase ?
I was recently recommended by my dentist to purchase a dental guard to prevent me grinding my teeth at night. Irrespective of the actual need for this or not (I'm in my mid-Fifties and have never been aware of grinding my teeth at night, and neither has my wife of thirty years), I have tried wearing it for three nights now…
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Partial refund for damaged goods
Hi bit of advice please: I bought a 'bath including panel' from an online bathroom supplier (goods supply only - no fitting). Total cost was lump sum of £650 - there was no breakdown (i.e. the bath and panel were not separately itemised) Bath arrived, but the panel was found to be damaged. Long ping pong back and forth as…
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Faulty Laptop Battery - Didn't get anywhere near the number of uses expected?
I have a Macbook Pro laptop with a Retina display. It was purchased in 2014 for around £1,200. The machine has not actually been used much but the laptop battery now says "Service Battery" which implies it has become faulty. It doesn't hold as much charge and cuts out when the battery is supposedly around 30%. (Note that…
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czech seller issues
Bought a car part off of cars-equipment.com based in czech republic, paid £20 for it to be shipped here however they sent me the wrong part. They have said over the phone they will refund me but i have to send the item back by special delivery to ensure they get it which will be another £20 and i'm not confident they will…
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Protection when purchasing a caravan
We are about to purchase a new caravan. I paid a £500 deposit on a MasterCard credit card and planning on paying the balance (approx £20,000) from savings. Will this give me enough protection or would paying a small amount with hp finance give me better protection? I want to make sure I!!!8217;m protected if any problems…
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Early Right to Reject Faulty Car
On the evening of 19 June I took delivery of a second hand 3 year old car from Europe's Biggest Car Supermarket. On the afternoon of 21 June after less than 30 miles in total and less than 10 miles on that particular journey, the car developed a fault with overheating. I asked my local garage to come look at the problem,…
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Irish Store with UK Online Shop - problem with delivery
I'm having some bother with an Irish tile shop. I ordered a consignment of tiles from an Irish tile shop that has a co.uk front. I ordered them to be sent to a friend's house in Ireland as my husband was passing with work and could collect them from her saving me a fair amount in shipping. However, when I realised the…
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Wrong goods sent return problem
I do hope someone can advise me. I bought an item from a supplier through Amazon and the wrong item was sent. I have been advised to send it back for a refund but I am disabled and ill at the momnt with heart and breathing problems and cannot get to the Post Office and have no-one to go for me. A return taxi fare is £15…
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Request for judgement and reply to admission
I have been processing a case through MCOL. The status now shows as: Mr xxxxxxxxx filed an acknowledgment of service on 19/04/2018 You submitted a judgment against Mr xxxxxxxxxx on 17/06/2018 at 09:54:01 Your judgment against Mr xxxxxxxxx was issued on 18/06/2018 at 19:11:09 I submitted the judgement after there was no…
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Air conditioner warranty invalidated if self-installed
We would like to get one of these air conditioners https://www.tesco.com/direct/electriq-eiq-9wminv-air-conditioner/324-7542.prd?skuId=324-7542. The description says it's pre-gassed and sealed for easy installation, but the 2 year warranty is subject to it being installed by qualified F-gas personnel. Does that mean we'd…
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Scottish Tenements
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missed bus connection from festival
I was returning from a festival on Monday afternoon. I booked coach tickets for a festival bus to take us from the festival site at 1245 into the city centre in order to get another coach home. I left an hours leeway for us to get our coach home but the festival bus was actually delayed by an hour due to overcrowding and…
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Return of goods - how to ensure a refund
I have recently purchased something (cost £600) from a private individual via an internet selling site and have not received what I agreed to buy. I paid in cash and a courier collected the item (but did not check what was in the box). I wrote to the seller and they have responded stating that they will refund my money if…
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Consumer rights for faulty product after 6 weeks
Hello all, After a bit of advice. I purchased a skylight for a garage conversion and it was delivered about 6 weeks back. My builder only got round to fitting it last week and we've discovered the following issues: 1) The upvc corner inside of the opening dome has a large crack. 2) In between the two outer dome window…
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Personal injury advice
I was injured badly during a pedicure and it has taken nearly three months for my wound to heal. I would like to sue the firm but not sure how to proceed. Do I need a personal injury lawyer? And if so, are there any recommendations? Thanks
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Cycle to work scheme.
My employer gave everyone the opportunity to purchase a new bike etc. through the Halfords cycle to work scheme. I registered my interest with the scheme as I had used it before a number of years ago. Unfortunately at about the same time a knee operation discovered I need a knee replacement, so I thought no more of getting…
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Bensons Bens consequential loss claim??
Hi please bear with me whilst I explain my story and ask for help! Back in August 2017 we placed an order of over £4000 with Bensons for 3 full lots of bedroom furniture. It finally arrived Nov 2017 however we were missing handles for the drawers, we were a full drawer missing out of the bottom of the wardrobe, on two…
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Milkman won't collect???
Hi all, The thread is going to be as ridiculous as it sounds. We've made attempts to catch the milkman, send text messages, emails, call the phone but to no avail. We're not even the only people to do this. See, the Milkman is new (we think). Delivering two pints of milk and two pints of orange juice every other day, this…
