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Watchshop
Hi, Hoping someone can help clarify my position. I purchased a watch online via watchshop.com. When the product arrived I tried it on and decided it was not for me. I then returned it (within 14 days, I think the date of despatch to them confirming return received was 11 days) but they are refusing to refund me as they say…
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Returning opened Cosmetics
Hi, I went to Selfridges on Saturday to buy some makeup. I stopped at the Urban Decay stand where they demonstrated some foundation on me and I was pleased with the results so I let her know I will buy what she has shown me. Today, I then apply the makeup that I had brought home and notice that it has a different…
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Cowboy carpenter
Hi, I've been done by a cowboy carpenter. Made arrangements for him to fit 10 doors. Materials supplied by me. He started work and made a hash of trimming a door to the point it can't be used at all. He has vanished, all I have is a name and mobile number. He hasn't returned my keys So I've reported him for the theft,…
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Mobility Scooter Return - Advice Needed
Hi All, I'll try to keep it brief and to the point, but advice is welcome. My Mother is 80 and has trouble walking. Under pressure from her family, (myself included), she tried out and purchased a mobility scooter. Cost was about £1300. She used it once, really didn't like it, (it was a confidence thing, nothing wrong with…
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Survivalservers.com Stole My Money!
My son asked me to purchase him a Minecraft server from this company called survival servers, from what i can tell they are based in the US and i thought would be a reputable company. After ordering the server which is a digital service and im not sure how the law sees these tyes of services, the server was not delivered…
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Should I contact the hotel company?
Hi all, So I've just returned from holiday in a bit of a state :( I visited two hotels owned by the same company in the Maldives and was having a great time until I went to go on a boat trip in the second one and hurt my ankle. In the first (more expensive) hotel, the boats (I got on three, for avoidance of any doubt as to…
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Television warranty
Hi I bought a Samsung 32 inch tv on 23.09.17. 6 months later it started randomly turning itself off. I returned the tv to currys. It was sent for repair and having heard nothing for 4 weeks went back and the tv was returned to the shop the following week. Collected a week later and i noticed the stand was damaged, which…
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what rights do we have
Hi all, Our washing machine has broken down within the first 12 months and the engineer has been out and said it needs new parts which have been ordered but i was wondering what rights we have at this point? i know martin lewis says if something hasnt lasted a reasonable amount of time then we are entitled to a replacement…
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Premier Inn - Booking Mistake, can I cancel?
I attempted to book a room at Premier Inn for later this month. Somehow I managed to book the room for this evening by mistake. This was at approx 7.45pm. I booked the saver rate, because I had no intention of cancelling for the correct date. I realised my mistake as soon as I got the confirmation message displayed on…
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CEX Ltd
I sent my mobile phone Vodaphone Smart ultra 6 off to them in full working order for them to purchase off me. They said on their site it was worth around £40.00. Nearly two weeks later they returned my phone and said it was dead and would not charge. They have obviously damaged it while trying to test but they are…
