Premier Inn - Booking Mistake, can I cancel?

kdband

I attempted to book a room at Premier Inn for later this month.
Somehow I managed to book the room for this evening by mistake.
This was at approx 7.45pm.
I booked the saver rate, because I had no intention of cancelling for the correct date.
I realised my mistake as soon as I got the confirmation message displayed on screen. I rang the hotel immediately, but because it’s the saver rate, they don’t have the rights to alter the booking. Instead I need to speak to central reservations, but being a Sunday evening, they are not open.
So now I need to ring them first thing in the morning to discuss and see if they are prepared to do anything for me.
Before I do that, I’m wondering if anyone knows whether I have any legal right to refund given that I spotted the mistake and tried to contact them immediately?

bris

No you have no legal right to a refund. A goodwill gesture for them to swap it to the correct date is also very unlikely but it's worth a try.

JReacher1

I would be very surprised if they do not switch it to the new date. Premier Inn have good customer service and booking a room for tonight at 7:30pm is so obviously a mistake that I think they will be sympathetic.

You have no right to a refund so make sure you are pleasant to them when you speak to them

gettingtheresometime

I would phone tonight if possible.

A friend of mine did something similar and he phoned straight away and the error was sorted for him

kdband

So after going through 3 departments, I was finally put through to Guest Relations who were able to help. They were able to see what time the booking was made, and also that the hotel had put a comment on the booking less than 20minutes later indicating that I had contacted them about the problem. Because of this, they have given me a full refund.

pmduk

Good for them. It's always nice to see good customer service exists.

Gleeful

The exact same thing happened to me - and Premier Inn refunded and we made a new booking for the correct dates. I was amazed, as we too had booked the non-refundable rate.

owen_money

Thats great news, well done premier inn!

Next time just be careful when booking, check, check and check again.
If you're not confident get someone else to give it the once over, its saves a lot of wasted time for everyone