Wrong goods sent return problem

ancientone

I do hope someone can advise me. I bought an item from a supplier through Amazon and the wrong item was sent. I have been advised to send it back for a refund but I am disabled and ill at the momnt with heart and breathing problems and cannot get to the Post Office and have no-one to go for me.


A return taxi fare is £15 which I cannot afford but neither can I afford to lose the £25 for the item which I need. It may seem a small amount to some but not to me.


I am in great distress about this and don't know what to do. I have contacted Amazon and they have said to return the item but no-one is listening when I say that is a physical impossibility for me.


What are my rights in this matter? Can anyone advise. I can't see anything in the Consumer legislation that covers this issue.

marliepanda

Ask Amazon to organise a courier to collect the item.

lammy82

If Amazon won't send a courier to collect it, get a quote from https://www.parcelhero.com and look at the 'Economy Delivery' section. The cheapest price is likely to be with Hermes. They will collect from your home.

Careful not to select the 'Drop off services' as this will mean taking the parcel to a local drop-off point.

marliepanda

lammy82 wrote: »

If Amazon won't send a courier to collect it, get a quote from https://www.parcelhero.com and look at the 'Economy Delivery' section. The cheapest price is likely to be with Hermes. They will collect from your home.

Careful not to select the 'Drop off services' as this will mean taking the parcel to a local drop-off point.

In fact I just went to organise a return to Amazon and 'Hermes pickup' is an option

lammy82

Sorry, that's an alternative solution rather than advice on your rights. From a rights perspective I don't think they are required to come and collect the goods. It's your responsibility to get them back to the seller to get your refund.

DoaM

lammy82 wrote: »

Sorry, that's an alternative solution rather than advice on your rights. From a rights perspective I don't think they are required to come and collect the goods. It's your responsibility to get them back to the seller to get your refund.

Sorry but that is incorrect (as I understand things). If the goods don't conform to contract then it is the SELLER'S obligation to organise (if the consumer requires as such) and pay for the return of the goods.

OP - follow the advice in post #4 and see if Hermes pickup is an option for you.

Carrot007

I think most people here are assuming this is a purchase from amazon who will give you multiple options easily.


It sounds more like a third party. As such as long as they are paying for the return they can dictate how and going to a PO is reasonable. Your illness does not form part of the contract unless you made the seller aware and asked for different terms before purchasing (which I'm sure would have been rejected).


Do you not know anyone you can take it for you OP? Are they paying for the return?

macman

As above. See the OP's first post: it's clearly an Amazon Marketplace purchase, so the return options are those offered by the retailer, not by Amazon.
OP needs to post the name of the supplier so we can check the return options to see if there is a pick up option.
Otherwise a service like Collect+ door to door might be cheapest-certainly less than the taxi fare.

ancientone

Thanks for the advice. I looked up the link you gave and the cost would be about £4.00 and the seller has said they will only accept returns through the Post Office so won't refund the cost.

ancientone

I rather suspected that I had no rights under the law for the goods to be collected but saying it is my responsibility to return them is throwing the onus on to me, the consumer when the fault lies with the seller.

What sort of consumer protection is that? Sorry, not getting at you personally:o just the situation!

ancientone

Unfortunately when I went into the Return option on Amazon it said the goods weren't eligible for return due to the packaging, although I can't see why. That's when I contacted Amazon directly.

It looks as if my only route is if Amazon comes up with something otherwise I'm £25 out of pocket. Another of the many expenses involved in being disabled!:eek: