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Can I insist on a replacement instead of a repair?
Hi all, I've had a AV Receiver since May. I bought it online new from a reputable shop. One of the outputs recently stopped working (although it is still usable as it has another output) and now it has started switching itself off occasionally. I've emailed the shop to ask for a replacement as I'm worried that it seems…
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Accidentally Booked a Holiday Villa in Australia - Trying to Obtain Refund on Deposit
My wife made a big mistake earlier this year. She accidentally booked a holiday villa in Mandurah, Australia as our daughter is getting married there in January 2019. She thought she was submitting an enquiry but instead booked two properties for the same date. Upon trying to cancel one of these we discovered that it was…
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Brother used card to buy £250 app we already have
Hi all, I'll try and keep this brief and straightforward. My brother has autism and a learning disability. He was provided an ipod touch to help with his communication as he is non-verbal, there is an app the school uses to help non-verbal kids communicate and it costs £250, which we got. I set up the ipod under my Apple…
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Cancelling Carpetright order
I recently made an order at Carpetright for £2800, with 0% finance. Im not happy with the service they have provided and would like to cancel my order. Firstly, the original carpet that I had wanted at the time of measurement request was unabaible at the 50% price Id een it at. Secondly, when they came to measure at my…
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Company refusing to honour 5 year warranty on 1 year old purchase
£400 item I bought a year ago from a company via Amazon. Broke after 10 months and the manufacturer sent an engineer to repair it free of charge. Broke with same problem after 2 months and had to send it back to the manufacturer for repair. They admitted in writing that it was caused by something their engineer did the…
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Goods delivered in error
Hi - have seen a number of posts re unsolicited goods and have my own views on this scenario but would welcome feedback:_ I was watching an item on Ebay and was surprised to find that while I was off-line, a 'Buy It Now' transaction had been completed without my knowledge. This was on a saturday evening when the retailer…
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M&S Squeaky Brass Bed and FIRA
I paid for a brass bed and mattress at Kingston upon Thames M&S store with a loan arranged in store with a company called Creation in March 2017. My brass bed was assembled on 10th March 2017 by M&S hired installers. The squeaking started a few months later but it was slight and occasional. With time it got much worse and…
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Manufacturer warranties.
Help please. I purchased a bathroom fan. It had a manufacturers 2 year warranty. I registered the warranty. The warranty specified return to manufacturer to claim. The fan failed within the warranty period so I returned it as per the terms. The manufacturer refused to replace it stating my contract was with the seller not…
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Employer's questionable returns policy
Hello everyone, I'm looking for some advice regarding my employer's questionable returns policy. I work for a large retailer and in the past year we have had a change in policy when it comes to the returning of faulty goods whereby after 30 days we refer them to the manufacturer's customer helpline who will give tech…
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What is Notifaction Schedule from Small claims
Hi there, I started process of taking an individual to small claims after they didn't return my deposit. I then enforced my claim, resulting in using bailiffs to recover my money. The total owed to me is just under £700. Today I received a 'Notification Schedue' through the post from the local county court and with it is a…
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HELP PLZ WHERE TO SEND complaint.....
can anyone help. this is not strictly comsumer but... with out boring you, i need to make a complaint but donlt know who to.. Complaint needs to go to police. i live warwickshire place dealing with incident is warwick or stratford upon avon.. any one help on this ? thank you
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Consumer rights for digital content.
Hello I purchased some digital content from blinkbox some time ago. They moved my digital content onto talktalk and it was transferred okay. However, talktalk are now moving my digital content onto rakuten and they do not have most of my content on their site and are offering me store credit instead some of it way below…
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Custom glass order
So I invited a custom door guy into my house to quote on putting a cat flap in the back door. He would need to replace both sides of the glass panels in the door. He said he could do it and it would be ready 'next week'. Next week came and went and I messaged 13 days after the original order saying I wanted to cancel. He…
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Online purchase possible phishing
I was shopping online for a few bits and pieces and, every transaction went through with no issues, as they do every time. However, one transaction in particular appeared fine on my credit card statement, but I received an email from the company I was purchasing from requesting confirmation of my full name, date of birth,…
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Go Out Doors - Faulty Tent - Returns policy
Hello, Looking for some advice - Bought a new tent in April, went on holiday with it last week (July) - I know I should of got it out went it arrived to check it over, but I was naive plus don't own a garden etc A few of the windows were all done up twist and wonky, which struck me as odd, then on the outside where you peg…
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Has my local council/planning office devalued my house.
I purchased my house about 6 years ago & as it has a very large garden i have just started an application for planning for another single house. I have also just found out about a month later that since i have been living here the council have put a line on there planning map in 2016 to exclude myself & 5 other back…
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Bought some shoes and they cut my feet after 30 mins of wearing them
Hi all! I bought some new shoes from Linzi & they fit me fine... after 30 mins of wearing them to a christening they cut my feet so bad I had to walk back to the car with no shoes on. I emailed Linzi and they have said they don’t give refunds. I sent the shoe back for inspection and they said there’s nothing faulty with…
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Paypal buyer protection - buying an item from abroad (sport parachute) advertised on Facebook
I have a personal UK paypal account - I would like to know what protection paypal provides if I purchase a used item (sport parachute) that someone has advertised on a Facebook sales group (private sale). The item is based in Cagliari (Sardinia) and priced at 1500 EUROS. I don't know the seller and the item costs a lot of…
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Another SCS disaster
Hi, Looking for advice please if anyone can help. Bought sofa from SCS 31/3/2018, it finally arrived after 2 failed deliveries due to it not arriving on time to distribution centre, eventually arrived 2/6/2018. noticed while delivery team were still here that damage to seat and sofa, phoned through to Cust Svcs wanted tech…
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Car problem
Hello, I took my car in for an MOT, and they had to replace both the front shock absorbers. Since then whenever I drive it makes a noise like a whirring/whooping sounds is best I can describe it. I notice it particularly over 30mph and when going right at roundabouts. I took it back to the garage and they couldn’t find…
