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Online shop won’t refund returned item
Hello, I really hope someone can give me some advice as soon as possible. To cut a long story short an online clothing company from Ireland are refusing to refund me for all 4 items that I returned to them. They say that they only received 3 items but that is completely false. From the very beginning I had problems with…
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Damage caused by scaffolding lorry
We live in a gated community with a pavement outside our house. This pavement belongs to our property and is about 3 meters wide. The small block of flats next to our house was redecorated by contractors organised by the Management company that oversee the entire site. The decorating contractors required scaffolding to do…
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Cowboy Builder help and advice please!
I won't go into too much detail. At the begining of the year I purchased a property in very bad condition. I am unable to live there in it's present condition. At the begining I met with several builders and picked one that "seemed" to be legit, reputable and well recommended by a colleague at work. The work was agreed,…
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Currys/PC World don't want to give me a refund for a broken fridge
Hi, I bought a new fridge from Currys/PC world last Monday & it was delivered on Wednesday. Over the hot weekend up until around this Monday, the fridge didn't get below 8 degrees despite being set to 3 degrees. I was away for the weekend so the door wasn't opened for 3 days. I called Currys, who told me I must speak to…
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Refund on puppy deposit
Hi all, Need some advice pls. I paid £200 deposit for a KC registered puppy. On the day I visited the house of the breeder I did ask if she had the Kc cert and she said yes. Came back Home and sent her a message immediately to see the KC papers as my other friend told me to check. Breeder then said she has no papers and…
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Stuck my SIM card in phone brand new
As it says above, I stuck my SIM card in my phone. Hadn’t even used it as a phone yet. There was a tray on the side of the phone I was supposed to put the sim in, but this wasn’t clear and now the sim is stuck. Really annoyed as I need a phone for work. What are my rights?
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section 75 claim
I have read here that if purchased with a credit card you have up to 6 years to use section 75 and reclaim money back? But what if you are not with this comapny anymore? Can we approach the credit card company? and still make a claim? thanks
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Help electrical work done
hI We had some electric work done. Hubby layed wired ready and left where sockets should be. Electricain came fitted boxes, front plates but didn't screw up front plates and left sockets hanging. In corner he cut and relayed wire for washer plus a spur switch above WT. again left hanging and not screwed in. the wire for…
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Issues with GAME
Hi, I have recently been banned from buying from GAME online in May of this year, they did not tell me this and I only found out after several of my orders cancelled suspiciously and I contacted them. They have said it is due to parcels going missing, this happened over a period of 3 months some 5-6 years ago when I lived…
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Is MCOL the same as MoneyClaims.Service.gov.uk, or any difference??
Hello hopefully someone here can help me with this issue. When I have googled about MCOL there are 2 different government/court websites- https://www.moneyclaim.gov.uk or https://www.moneyclaims.service.gov.uk Both appear to be completely genuine and legitimate government portal websites, and both appear to be for the…
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Panasonic Washing Machine guarantee
I bought a Panasonic washing machine in February 2014, which because of a promotion they were running at the time came with a six-year guarantee. The washing machine has broken down a few times and they have always been very good in fixing in quickly. A couple of weeks ago after it sprung a serious leak they decided that…
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Price error and deliverd
Hi I ordered a few bit on a computer merchandising site and the items were in the celebration of a chip manufactures age and the items were showing up as free so I order a couple and payed for the shipping and have the invoice and dispatch confirmation and have been delivered and now have emailed me about the pricing error…
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Royal Mail-Return problem
I recently sent a £280 phone back to game, as it had stopped functioning. It was sent to a freepost address supplied by game, and I was told by the staff of the post office that I could not get proof of postage for a freepost delivery. Furthermore, I was not provided with any form of receipt, which I only learnt about…
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Unable to cancel online delivery
Hi there, I have registered with a flower delivery company that is regularly delivering flowers to my house. I am not happy with the way they are delivering and would like to cancel my account with them. The problem is that they don’t pick up their phone , nor do they respond to email. They do not allow cancellation on…
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Purchased fake bag
I know I’m an idiot. Purchased a fake Louis Vuitton bag on a Facebook selling page. I collected it from her house and paid £600. It is such a good fake. I had it authenticated and it is fake. I have all the photos and messages back and forward but no receipt. I have sent a Rec delivery letter saying it’s fake and I want my…
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Mattress Dispute
Hi all. Another mattress Issue December 2017, I placed an order to purchase ottoman bed and Mattress from Dreams. After looking around a lot of different mattresses in store, me and partner picked one costing £650 for double bed (including extra care ). Bed and Mattress together was over £900, so we opted to pay as…
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Help!! Solar Panel readings
Hi! I've got a problem which I don't fully understand but I suspect I'm being hoodwinked about. If you're curious, grab a coffee and read on..... I moved into a new build at the end of April, and it has solar panels. I finally did my application form for the Feed In Tariff last month and sent it off The application was…
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WOWCHER dismay warning crystal holidays any help please
Can anyone help please? I purchases a wowcher deal on 28 June for 2 people that was advertised on their site to go to Iceland, New York and Niagara Falls with flights. Prices advertised as from £699/person. I checked the dates, some weren't available but I chose 21 Jan 2019 which was a total of £1543 (£769 each plus £5…
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Car Warranty and the competency of a dealer?
Afternoon all, We bought a 5 year old 208 auto about 6 weeks back. 27k on the clock. We've found it has a couple of problems. One, the hill start assist doesn't always work, you take your foot off the brake and it rolls back. It has Eco start/stop to switch the engine off when waiting at lights ect. This hardly ever works.…
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Contract formed? Urgent!
Boiler Replacement Grants As we are on very low income we applied for a replacement boiler grant in April. We had a survey done and were advised that we should receive a quote within 2 - 3 days. After about 10 days we contacted the installation company and were told that they were very busy and that it would be 2 - 3…
