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Hand Car Wash have damaged my car... by trying to jimmy my doors!!
Hello folks, hoping there's some experts on here Took my new car for a valet today (for the record, I've used this same company for years and had zero problems up to this point). The guys take your car and car key and do everything for you. While washing my car the fella locked my car key inside my car in the ignition with…
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Bought second-hand phone from a store, found later to be reported as "lost". Advice?
I bought a second-hand iPhone ("as new") at the end of December 2016 from a well known nationwide electronics chain (CeX). I know they have a dubious reputation, but I've never had any problems buying from them before. It works completely fine, and in perfect condition etc. Nothing wrong in terms of that. Today, I tried to…
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Help with TV price difference
Hi I'm looking for some help regarding a Sony TV I bought back in March 2015 for £1800 on finance. It's recently developed an issue with the screen and the retailer and Sony agreed it was uneconomical to repair. They are supplying me with a new TV but is only worth £1200 and with Sony currently not making a 55" Tv in the…
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Scs
Hello, Please advice is needed, I went into scs in November chose a 3 seater scatter back sofa and a 2 seater scatter back also, Paid half in store on my credit card and went away excited for my new purchase to be delivered in 8-12 weeks time. 11 weeks later and my sofa got delivered. Delivery men went away looked over the…
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Dead Appliance - Sale of Goods Act?
Hi All, In September 2015 we bought a Panasonic CT565 microwave from a well known retailer via Amazon for £190. However, on Sunday (5 Feb) it died and tripped the MCB for that circuit. I've tried to make it work again and it is completely dead - not even 18 months old. I've contacted the retailer and they've said that the…
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Refund on Original Delivery Charge for Damaged Goods
Hi I recently purchased some flat pack furniture from The Range for around £350.00. The standard delivery charge for this was £20. All of the items arrived damaged due to unsuitable packaging. I contacted The Range who offered me a refund and arranged collection. The Range have now received the damaged goods and have…
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Used Car Broken down
In October last year I bought a 6 year old Landrover Freelander from a registered car dealer for £15,600. The car was serviced, MOT'd and had a 6 month basic warranty. 29 days later the car broke down on the motorway. From the AA van I called the dealer and asked if I should get it recovered to him and he told me I could…
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Ordered a chair but now out of stock?
Hi there, I ordered a chair and footstool from Next in a certain fabric on 26th Nov 2016, at this time we knew that delivery would take upwards of 18 weeks, so were happy to patiently wait for it. On 7th Feb 2017, I received a phone call saying that this certain fabric had now been discontinued and as such, my order…
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Woodworm in 2 year old Oak Furnature
Hi all, I'm looking for some advice. I purchased around £2000 worth of furniture from Oak Furniture Land around 2 years ago. Last weekend I noticed some saw dust looking substance on the kitchen floor under the dining table. this is not the fist time I have noticed this however it was the first time I notice a hole…
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Carpetright warranty
I purchased a carpet in march 2015 on 0% 2year interest free credit, after consulting there sales guy & explaining I lived on my own with my dog I needed a good quality carpet hard wearing measuring 8.9mtr x 4mtr wide. I had them fit it with new underlay the complete job, now after 18months use it's started to delaminate…
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Damaged clothing - where do I stand when they say no?
I purchased a coat from an online store at the beginning of Dec. The coat arrived and within a day one of the buttons came off so I contacted the company and they refunded me the cost of a repair. Which was reasonable and suited us both. I wore the coat last week for what must be the fifth time and when I went to put my…
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Gym Membership Increase..Less than months notice!
Hi all Reposting this in this section in the hope for some advice. I have a gym membership whereby I have to provide one months notice to leave. I currently pay £24pm but received an email on 2nd Feb confirming a price increase from March 1st to £30! I'm pretty sure I'm leaving for another gym but noticed that I'll have to…
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Failed Furniture Delivery
I ordered 2 sofas from Marks and Spencer 3 months ago for a significant amount of money, I also paid an extra fee for them to remove the old sofas. In the last 3 weeks they have tried and failed to deliver the sofas twice! The time they did not send the correct paperwork over to the delivery company to remove the old sofas…
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Lenovo/Motorola UK Small Claims
Hi, Can someone help what should I put on my form as the defendant for this company? Do I have to have a named individual or can I just use the company name. I seem to recall taking Thomson to the small claims a few years back but they could not enforce the judgement as the named person I was claiming from i.e Managing…
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Jan
Recently cancelled an order with very.co.uk. To cut a long story short, because I paid in full for the order, my account is in credit; over four hundred pounds. I have rung several times to be told my refund will be completed in 10 days. 10th day tomorrow. Still no refund. What are my rights.
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HP Refund Policy
I purchased a Pavilion notebook directly from HP just a little over 6 months ago, however it has been opened only in the past few weeks. My issue is that it has been incredibly sluggish from the get go, and the touchpad is no better. I've contacted HP, expressing my concerns and requested a refund, which they refused, due…
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Help, advice on promotions needed
Hi, Apologies if this is in the wrong section I bought 2 Neff kitchen appliances that had a promotion for a combined £250 credit for a grocery 'card'. Total price of appliances was £1200 They were bought 30th Nov 2016, delivered a few weeks after that I didn't realise there was an expiry date to them, or assumed that if…
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Amazon appstore accidental purchase
Hello My 2 year old accidentally bought a football game app for £8.99 this morning, for her Amazon Fire. Paid by debit card. Amazon states that it is non returnable. Surely this can't be right? Is it worth contacting customer service? I have all the usual parental controls but my daughter went in through my own profile,…
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Right to cancel before dispatch - Dodgy online company
The short story is that my dh has purchased a bed for our small daughter online. Tbh I'm partly to blame because when he asked I said "yeah sounds good" and didn't do my usual digging. It's since come to light that this company trade under multiple names, don't deliver the correct goods, try and charge you £50 for returns…
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Can I return 5kg of chocolate?
Hi all, I'm trying to bake up about 150 people's worth of brownies for my upcoming wedding. To that end, I bought 2 x 5kg bags of Belcolade Dark Chocolate from the Chocolate Fountain Warehouse. The short version is, I opened one bag, realised it was the wrong cocoa content, and now I at least want to return the unopened…
