Help with TV price difference

TC18

Hi

I'm looking for some help regarding a Sony TV I bought back in March 2015 for £1800 on finance.

It's recently developed an issue with the screen and the retailer and Sony agreed it was uneconomical to repair. They are supplying me with a new TV but is only worth £1200 and with Sony currently not making a 55" Tv in the £1800 price bracket this is considered of equal value.

With the item being financed I'm a little bit annoyed that I'm basically paying for a £1800 TV but now only have something that costs £1200, am I Entitled to the difference in price?

Could I reject the new TV entirely? although it's of equal specs the reason I bought the last TV was because of its looks and how slim it was, if I was to buy a new one today I wouldn't even consider this set.

Thanks

ARandomMiser

You probably could try negotiating with Sony, but just be aware tbat what they may do is try to find a year old reconditioned match for your current TV or they may try to find something better ...... It would be their choice.

neilmcl

So let me get this straight. You've had use of a TV for nearly 2 years and now that it has a fault you expect to get the full amount back to spend on another one? Sorry, but it just doesn't work like that.

I take it they are replacing it under the terms of a warranty, in which case you're getting a like-for-like replacement, I don't see how you can have any argument about that.

arcon5

If you rejected it I'd say about £900 refund would be more than enough! TVs hold little value for little time.

Your getting a brand new £1200 tv of same spec, sounds good to me

bris

The finance you took out is irrelevant to the rights you have.


The fact you have 2 years use out the TV is what matters to them, in this case you cant expect an £1800 tv as it would be far superior to the one you had. A £1200 tv is probably still better but as it's at least the same then you have your resolution.

CeaseAllMotorFunctions

So you bought an £1800 two years ago - what do you think an equivalent TV would cost now? Lets say at the time it was a 55" 4K TV.....you can buy something very similar or better now for under £1000. The cost of electronics, particularly TVs are coming down all the time.

Even if they could give you an £1800 55" TV now, it will be the equivalent to a £3000 TV from a couple of years ago. It's just not going to happen.

That £1200 TV they're giving you would probably have cost close to what you paid a couple of years ago.

I think they are being reasonable.

TC18

Thanks for your replies.

I was meant to put March 2016... il see if they have any refurbished models before accepting the alternative.

[Deleted User]

Maybe you can win a new 55" TV
https://forums.moneysavingexpert.com/discussion/5599913

unholyangel

Is this being claimed under warranty? If so, what do the terms of that warranty state with regards to replacing? Have they said what was wrong with the tv (ie whether it was perhaps a manufacturing defect?)?

From the legal rights perspective, after 6 months they (retailer - which is who your consumer rights are with) can ask you to prove its inherently faulty (although if - as above - the manufacturer said its a manufacturing defect, it would be awfully silly of them to insist on a report knowing they'll be liable for the cost). As its after 30 days, you need to allow them 1 attempt to repair or replace before you can insist on a refund again (although after 6 months, it can be reduced to take into account usage you have had). Any repair/replacement should be carried out within a reasonable time and without causing significant inconvenience. Any replacement would normally have to be identical - same make, model, specs, size, features, age etc.

Of course, theres nothing stopping you trying to negotiate with sony under the warranty - but if the terms of the warranty dont support what you're asking, its reliant on their goodwill. Perhaps point out to them that 10 months use shouldn't equate to a £600 drop/that you feel the model they are offering is not of equal value.

Al_Ross

It will be a refurbished TV you get, thats how Sony's Warranty works.

CoolHotCold

Al_Ross wrote: »

It will be a refurbished TV you get, thats how Sony's Warranty works.

Depends on how it's being processed.

If it's Sony thats replacing the TV then yes (which it seems to be from the OP's original post), however if they're issuing a RMA then it'll be the store.


I'd quite like to know who it was purchased from, the model of the proposed new one and model of the old one.