Scs

Bubbles124

Hello, Please advice is needed, I went into scs in November chose a 3 seater scatter back sofa and a 2 seater scatter back also, Paid half in store on my credit card and went away excited for my new purchase to be delivered in 8-12 weeks time. 11 weeks later and my sofa got delivered. Delivery men went away looked over the sofas noticed that the 2 seater was a standard back not a scatter back, Looked on the paperwork it says 3 seater scatter back 2 seater standard back to my horror, I rang the shop was told that's what you ordered I said no it wasn't the women who took my order has wrote it down wrong the reply was the women doesn't work here anymore wed have to get hold of her and ask her, Next day I spoke to the manager he has said the girl said she can't remember and you should have checked your receipt ( far enough but I don't except the worker to get the order wrong that's her Job to make sure people get what they pay for?) anyway He has said there is nothing they can do the manufacturer won't accept it back your stuck with it! Have I got any rights?

Bogalot

No, no rights. You've had the paperwork for eleven weeks and at no time raised the error. Unless you can prove what was said in the shop you're not going to get anything more than a goodwill gesture, and as they've already said no even that would be unlikely.

danslenoir

Bogalot wrote: »

No, no rights. You've had the paperwork for eleven weeks and at no time raised the error. Unless you can prove what was said in the shop you're not going to get anything more than a goodwill gesture, and as they've already said no even that would be unlikely.

I don't know what the legal rights are in this instance so will not comment on that, but clearly on some level the shop has made an error in terms of their failure to confirm the purchase details with OP at the time of purchase.

I bought a bunch of furniture last year and the sales assistant who was looking after my purchase made a point of systematically checking through the order details with me on his computer screen (model details, quantities, etc) before clicking the 'no going back' button.

This would seem a wholly sensible and appropriate action to avoid situations like OP's, which I assume is a result of sales assistant error. Anyone with half a brain cell might think that it is perhaps a bit odd of someone to be buying a suite of different sofa styles, and is perhaps therefore a detail worth checking.