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Pay extra or accept different goods?
Little advice needed. Friday morning I ordered a bathroom from a local company - they have given us an agreed product list and we settled the balance in full. 5:20 Friday evening we get a flustered phone call from the sales assistant to say she has given us the wrong price for a product. I feel that they should honour the…
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Allergic to new chair
My 91 yr old Mum treated herself to a new Sherbourne riser/recliner chair recently, not cheap at over £1000. Problem is, now she has it, she is allergic to something on/in the fabric, and comes up in an immediate contact rash. Now, presumably this is 'hard luck' and not the manufacturers fault, but has she any rights at…
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Argos Complaint
Just over three weeks ago I purchased a dining table, chairs, and a set of nest tables, via the Argos website. They were due to be delivered three weeks after placing the order, on the 10th. I was notified a week in advance that that there was a delay and the items would now be delivered on the 20th, which I grudgingly…
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Currys Pc World
Its Xmas day and low and behold my dishwasher stopped working, oh no i actually av to wash up for the first time in years. Poor me. That wasnt the problem i can deal with washing up. I purchased a new one on New Years eve or so i thought. I had been saving up loyalty points with my credit card and redeemed them for currys…
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Section 75. Does it apply? Online retailer refund.
Hi, I'm trying to find out if a Section 75 rule applies to a purchase I made with AO.com. I bought a washing machine from AO.com on finance through V12 Retail Finance [a trading name of Secure Trust Bank PLC]. The item was invoiced on 24 April 2015 and became faulty and irreparable (LG could not source the part to fix it…
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Online retailer - refund or exchange on sale item query
Hi all, A very quick question from me. I've tried to find the answer online but can't. I recently bought an item of clothing from an online retailer. It didn't fit so I submitted a returns form (within the allocated timeframe) and returned the item. However, the retailer has emailed me to say that because the item was on…
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Faulty door - what are my rights?
Hi, We ordered new patio doors for our house about 5 months ago and they have finally arrived. There were quite a few mix ups with delivery and order, but they have finally arrived. They are painted timber patio doors but now we have unpacked and fitted them we have noticed lots of tiny bubbles under the surface of the…
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Dodgy Website?
Hi Would anyone here order from this website? https://www.motormaniamot.co.uk It obvously has nothing to do with cars and the prices seem way too good to be true. I'm thinking I should be running for the hills. Opinions?
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Argos - Xbox Elite Controller
Hiiiiii So 18/10/16 I purchased the Xbox one controller using my Argos card. It's been paid off as of last month. Yesterday When I got home from work, I saw the left bumper button was loose and as I picked it up, it feel off. I've looked for the receipt but unsure what I've done with it. Spoken with Microsoft, they said I…
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Returning Unwanted Gift
Hi all, Hope you're well. A friend of mine received an unwanted gift but has taken a few weeks (from date of purchase approx. 2 months) to decide she wants to exchange it for something else. The product remains unopened, in the box. The store has a 14 day returns policy. Is there any way around this? Many thanks :-)
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Colour variation in laminate - what are my rights
Hi all, I bought two pieces of laminate from B&Q and had them installed on Wednesday. When I returned home I immediately noticed a colour variation between them and now have a patch-work counter top. I hate it!! :( I have complained to B & Q about the quality as they should, to my mind, be the same colour. Or at least…
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Courier left package on my doorstep, got neighbour to sign for it and it was stolen
Hi all, Hopefully someone can give me some advice! I'd ordered a package from GAME.co.uk, worth approximately £400. This was due to be delivered to my address today - despite repeated attempts of mine to contact the courier (DPD) to reschedule the delivery as I knew I was not going to be in to receive the parcel (their…
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Having difficulty with Very
Hello all, i returned a parcel to Very around 3 months ago. I contacted Verys live chat support to make sure the parcel arrived back at the Very depot. The agent confirmed the item has returned and will raise a case to have my account credited. The account went on uncredited, so I contacted Verys live chat again a few days…
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faulty product - company ignoring me
Hi, I recently purchased an e cigarette from an online company gosmokefree. After a few weeks the product stopped charging. I contacted gosmokefree and they advised to post the faulty product back to them and if deemed faulty they would replace the product. I sent back the product on 26/01/17 via recorded delivery. I have…
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Need advise on a uk. Property restriction
I have an agreed restriction on some else title deed. What I realley need to know. Can he sell his house. With my restriction on title deed ? restriction. 13.10.2015. No disposition of the registered estate by the propriter of the registered estate. Or by the propriter of any registered charge, not being a charge…
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Council not paying back money
Hi, Sorry, wasn't sure where to post this - so sorry if not in right place. My partner recently received a littering fine and to cut a long story short we ended up owing more than the original penalty of £75. Anyway, what happened was we paid the local council the fine of £75, but it later turned out we had paid the fine…
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Currys PC World refusing a replacement camera after 3 months despite law on my side!
I bought a Canon 700D camera instore at Currys PC world just under 3 months ago which has developed an error (error code on screen) relating to a stuck shutter and won't now work. My understanding of consumer rights legislation is that if brought back to store within 6 months, I have the right to choose replacement or…
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Item not recieved but cant get a refund
Please help if you can! I've just signed up to MSE to make this thread as I'm running out of ideas. Ok so I purchased an Xbox One S Console (£194.99 through PayPal) from an online company called SimplyGames. a few days later I received an email advising that DPD will be delivering the parcel and also providing me a…
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Company trying to charge for faulty item return
My employer (a school) purchased a MINI PC online - the device has turned out to be faulty - the company has admitted that this is the case and has requested that it is returned.. They use a 3rd party company for returns/replacements - who (eventually) gave me a RMA number and requested that we return it via them for a fix…
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Damaged goods from Appliances Direct
Hello, hoping for some advice. I bought a washing machine from Appliances Direct online. It was delivered and unboxed and I signed for receipt of it. After delivery guys had left I had a good look around it and notice a huge dent and scratching. This wasn't easily visible as the delivery guy stood pretty much in front of…
