Item not recieved but cant get a refund

DoyleG

Please help if you can! I've just signed up to MSE to make this thread as I'm running out of ideas.


Ok so I purchased an Xbox One S Console (£194.99 through PayPal) from an online company called SimplyGames. a few days later I received an email advising that DPD will be delivering the parcel and also providing me a tracking number. I downloaded the DPD app which was also advised in this email.


I knew I was going to be at work all day so I selected the option to have the parcel delivered to a neighbour. I then had a confirmation email from DPD advising their driver has been made aware of this option and will deliver as requested.


I get home roughly at 17:30 (I left my house at 8am which is the same Monday - Friday) expecting to see a delivery slip to tell me where my parcel was delivered to. Nothing in my letter box or at my door. I checked with both my neighbours who advised they haven't received anything (they always take my parcels with no complaints)


I contacted SimplyGames who advised they will be in contact with the DPD driver. They later told me that the driver delivered the parcel to my address and even got a signature. I asked to see a copy of this which they sent. There it was, a fraudulent signature of my first initial and surname. (Not even close to my real signature)


I advised SImplyGames of this and gave them a copy of my drivers license showing them my real signature and that the driver has a fraudulent one. They carried on their investigation and interviewed the driver.


The outcome was, they believe the driver as his online tracking shows him at my address at the time of the delivery and he has a signature. I am seriously disgusted at this! The driver even said in his interview that a man answered the door and signed under my name. But this is impossible as I was at work and my house remains locked.


Please can someone advise what I can do? I threatened SimplyGames that I will now take legal action and they have pretty much said, yeah go ahead to the police if you want.


I'm seriously upset about this.


Any help would be appreciated.


George Doyle

marliepanda

Follow through with your threat if you believe that it has genuinely been stolen.

There may be records of the serial number of the stolen Console which may tally up with online accounts. I have no idea.

There will be many people who would simply ask a friend to sign a dodgy signature to try and scam a free Xbox. They have to guard themselves against that. They believe they have sufficient evidence.

Take it to the police. It is theft.

[Deleted User]

marliepanda wrote: »

Take it to the police. It is theft.

Providing a Crime Reference Number from the Police may convince the company that the OP is not simply trying it on, but won't in itself provide a refund or replacement.

Odd how often these sorts of thread appear and it's nearly always a games console (or game) which is allegedly stolen.

One would expect these items to be delivered in plain wrap and by specialist courier.

marliepanda

Moneyineptitude wrote: »

Providing a Crime Reference Number from the Police may convince the company that the OP is not simply trying it on, but won't in itself provide a refund or replacement.

Odd how often these sorts of thread appear and it's nearly always a games console (or game) which is allegedly stolen.

One would expect these items to be delivered in plain wrap and by specialist courier.

DPD are pretty good and highly rated. It would be foolish for a driver to risk his job by stealing an item for a couple hundred pounds. But oh well...

[Deleted User]

marliepanda wrote: »

DPD are pretty good and highly rated. It would be foolish for a driver to risk his job by stealing an item for a couple hundred pounds.

I wasn't just suggesting the driver, of course, but rather someone signing for the item in the absence of the actual recipient. Much more of a temptation if the item is not in plain wrap.

CoolHotCold

The handhelds DPD use store the GPS co-ordinates of not only where the vehicle is and route, but exactly (down to the meter) of where each item was signed for.


Your options are somewhat limited to obtaining a police/crime ref/number then taking it up against the retailer, and failing any resolution taking it to the courts.

z1a

CoolHotCold wrote: »

The handhelds DPD use store the GPS co-ordinates of not only where the vehicle is and route, but exactly (down to the meter) of where each item was signed for.


Your options are somewhat limited to obtaining a police/crime ref/number then taking it up against the retailer, and failing any resolution taking it to the courts.

Is a "meter" 4 metres? @cos that's about as accurate GPS is at the moment.

CoolHotCold

z1a wrote: »

Is a "meter" 4 metres? @cos that's about as accurate GPS is at the moment.

It's been accurate down to cm's for a while now.

mattyprice4004

z1a wrote: »

Is a "meter" 4 metres? @cos that's about as accurate GPS is at the moment.

Is it 1997 again already?

ThumbRemote

CoolHotCold wrote: »

It's been accurate down to cm's for a while now.

That's not what they claim: http://www.gps.gov/systems/gps/performance/accuracy/
(Albeit this isn't directly relevant to the OP, as 7.8m is still plenty close enough to be at his property)