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Holiday Deposits/True Adventure
Help My son, and a number of his friends, signed up to an Expedition to Africa through their school. The company (True Adventure) has cancelled the trip 4 months before the teenagers were due to go. Whilst the company has returned the majority of the money (the children have been fundraising for over 18 months to pay for…
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Made to order items
Hi, I ordered a valentines day outfit online with Daddys little valentine on it for my daughter to wear on her first valentines day. I ordered on 13th January and was quoted as 3 week delivery time as items were made to order. It hasn't turned up in time and I contacted the company last night who have said I need to wait a…
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Epson Printer still under year guarantee
Hi I was wondering if anyone can give me advice? I bought a printer last April from A****n but through a technical company selling through their site. I have had problems since day one but perceivered and managed to fix it. It has completely given up and the people I have bought it from are taking nothing to do with it. I…
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Confusing tick boxes
Forms and websites are filled with tick boxes to get your consent for marketing, add ons like insurance and more. We're concerned they're a recipe for confusion. Sometimes a tick means 'yes', sometimes 'no'. Many are pre-ticked and easily overlooked. Have you seen any confusing tick boxes? Have they caught you out? Please…
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Holiday accident compensation
Hi all We saved for ages to go on a 'holiday of a lifetime' to Mexico in September. The hotel was booked through Hayes and Jarvis, but via Thomson. The hotel had a kids club which we used a couple of times. Once a week the kids club would join in on a Disney themed show with professional dancers as part of the…
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Sports Direct & Hermes - Issue with delivery
Hi, Will try and break this down as per the guid epinned at the top of the forum. * Placed an order for child's black Adidas trainers with Sports Direct on Monday 6th February. Done this online and paid extra for express delivery, which was shown as arriving on 7th February. Payment was made via PayPal. * Checked the…
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Failed repair/replacement
Hi everyone. I'm hoping someone can clarify something for me. I bought a fridge freezer from a high street retailer Dec 2015. After about 10 months, the fridge part was getting too cold and freezing vegetables. I phoned the retailer, they arranged for an engineer to check it and repair it if possible. The engineer came,…
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Is this collection company trying to con me? End of PCP car deal.
I had a Fiat 500 for four years under PCP deal (pay so much each month then at the end of the period either trade in for a new one, pay the balance, or hand the car back). I handed the car back on the 20th Sept 2016, an inspector came, checked the car, then I handed him the keys, signed a thing and he left. Now I get a…
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Dodgy energy broker! What are my rights?
If anyone can help me with some advice, I'd be most grateful. I work for a church & a couple of weeks ago I had a cold call telling me our electricity contract was coming up for renewal & they were working with our supplier to review our account & ensure we'd get the best deal for the new contract. They offered contracts…
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Amazon WOES ... :( need advice
I ordered an item from amazon was done through basket although its a third party seller. however after purchasing the item i found out that the persons seller account is hacked through looking at the scamazon facebook page. So ive been on to amazon about 3 or four times to try and get the order cancelled since the payment…
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resolved
This has now been resolved
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Is the complaint with the website bought from or the courier regards delivery?
My sister ordered an outfit late Weds & paid for "next day delivery" thinking it would be processed Thurs & arrive Friday. Courier was to be DPD. She's had them deliver before & never a problem. Friday comes & part way through she gets an email saying attempted delivery but nobody in. Nonsense. She gets on the phone to…
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Can i demand a repair instead of refund?
I recently bought product for a good price and would not get something of similar spec for the price. But a part is damaged, and I would like it replaced, its freely available, but they are not offering to repair, only refund. Can I demand repair instead?
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Refund rights
Hi, a bit of a long running dispute but now I'm stumped. In October 2016 after an online purchase ( paid by bank transfer) failed to arrive, I asked for a refund. Eventually the shop posted (royal mail) a cheque which also failed to arrive. This was signed for by someone with a non recognisable scribble, but not at the…
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Re-issueing a warrent
Hello, Any advice on the whether I should re-issue a warrant in order to get my money back from a car dealer would be appreciated. I bought a second hand car from XX Car Dealers. Within 5 months the water pump needed replacing. I took the car back to the dealer after reading the advice on the Trading Standards website. The…
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Advice wanted (small claims)
Hello, I'm posting this in chunks so hopefully people will be able to see the issues and advise. I got a local building firm to put a roof on an outhouse near me and it started leaking within a year. I took photos of leaking prior to repair for evidence. Rang up original company (this was before new builder reparied roof)…
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Faulty Engagement Ring - repair needed 3 times! Advice please
Hi all, I'm just looking for some advice on my engagement ring. My hubby brought my engagement ring in July 15. In April 16 I slightly caught the ring on a door handle and it bent completely out of shape. I was a bit shocked at how easily it had bent and it appeared the crossover at the top of the ring was particularly…
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Curry PC world
Hello I bought a laptop HP spectre 360 from currys pc world 4 months ago, just two weeks ago the laptop touch screen began acting up and ghosting. I took it to the store as i have a warranty, the assistant himself said that he knows that the model does act up and its common for this laptop to do so. they took it for repair…
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Bad Quality, Bad Service, Bad Experience With No End In Sight!
Hello all, Hoping someone can help advise me on bringing to a satisfactory conclusion an ongoing issue I am having with a company called Oak furniture house, not be confused with companies of similar names. About 6 months ago I moved into my first home with my partner, soon after my partner purchased a full bedroom…
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whats my rights in Currys PC world
Hello I bought a laptop HP spectre 360 from currys pc world 4 months ago, just two weeks ago the laptop touch screen began acting up and ghosting. I took it to the store as i have a warranty, the assistant himself said that he knows that the model does act up and its common for this laptop to do so. they took it for repair…
