whats my rights in Currys PC world

virallad

Hello

I bought a laptop HP spectre 360 from currys pc world 4 months ago, just two weeks ago the laptop touch screen began acting up and ghosting. I took it to the store as i have a warranty, the assistant himself said that he knows that the model does act up and its common for this laptop to do so.

they took it for repair and asked me to retrieve it, on the same day i took it back, it began ghosting again just as i started the laptop, i returned it the same day asking for refund or replacement and they brought up the excuse that "we couldnt find the fault the first time, but since you video recorded the fault we can finally try again", I left the laptop on their hands and called the customer service to which she herself said that they took my legal rights as apparently if the laptop was returned faulty after a repair I have the entire customer Act right to get a refund or replacement and that the policy of refund or return within 30 days of purchase is correct but also the fact if the repair wasnt successful it is clear to say that the model of the laptop is faulty.

is the customer service correct about this. I am heading back to the store on Monday so I dont want to look silly as i cant see such policy on their website mentioning in case of failed repair i have the right for a refund or exchange

wealdroam

virallad wrote: »

Hello

I bought a laptop HP spectre 360 from currys pc world 4 months ago, just two weeks ago the laptop touch screen began acting up and ghosting. I took it to the store as i have a warranty, the assistant himself said that he knows that the model does act up and its common for this laptop to do so.

they took it for repair and asked me to retrieve it, on the same day i took it back, it began ghosting again just as i started the laptop, i returned it the same day asking for refund or replacement and they brought up the excuse that "we couldnt find the fault the first time, but since you video recorded the fault we can finally try again", I left the laptop on their hands and called the customer service to which she herself said that they took my legal rights as apparently if the laptop was returned faulty after a repair I have the entire customer Act right to get a refund or replacement and that the policy of refund or return within 30 days of purchase is correct but also the fact if the repair wasnt successful it is clear to say that the model of the laptop is faulty.

is the customer service correct about this. I am heading back to the store on Monday so I dont want to look silly as i cant see such policy on their website mentioning in case of failed repair i have the right for a refund or exchange

If a second repair is needed, Section 24 of the Consumer Rights Act 2015 gives the consumer the right to a refund. As you have only had the thing for four months, you are entitled to a full refund.