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Dishwasher problem
posting on behalf of my son. He bought a Beko dishwasher 2 months ago and installed it temporarily as he is having a house extension and has no sink downstairs. The dishwasher stopped draining and an Engineer who came out said the relay in the control panel and the drainage pump need replacing. It took a week for the…
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Scammed!!!
So yesterday I received a call from someone telling me they were from the lloyds fraud squad, immediately I became suspicious so checked the number that called me, the number showed up on my phone as "lloyds bank" linked with their website and local branch etc, the number also matched the number on the back of my debit…
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Damage to driveway
[IMG][/img] We had our driveway block paved last June. It was laid really well and we have had no problems. This January we had our back garden laid with Indian stone by a different company. Since then when it rains, we have noticed a puddle on a small part of it. The driveway company has said the dip has been cause by the…
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help parents being scammed
in short i have visited my parents today 15 years ago they purchased a conservatory for there home at a cost of £8000 they paid for it monthly as didnt have the full amount at the time i understand that paying for things over time incures apr but today they told me after 15 years of payments they still owe £13000, 5000…
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UPS huge charges
Not sure this is the right place... I have sent some packages from Denmark to the UK using UPS to avoid carrying them on the plane. The total set of 4 packages was invoiced as about £120. Imagine my surprise having found a credit card bill of over £1100 for the lot. On the phone with a CR I have been told its against their…
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Advice please about Sealy mattress
April 2016 we purchased from Mattress Man 2 single Sealy mattresses and 2 divan bases. Around probably October time I started to notice on one of them which my husband sleeps on, a slight dip in the centre was appearing. Also, the surface of the mattress has started to bobble, small bobbles appearing here and there. Now…
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Fault on setee
Would appreciate any advice please, my daughter purchased a settee fro Harvey's which was delivered in July, all was fine until just before Chrustmas when she noticed a defect with a seem on two of the seat cushions was coming away. In early January an advisor called from Harvey's and offered to replace the cushion covers,…
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Live wires left exposed by electrician
I am asking for advice on behalf of a relative who purchased a house last year. On moving in she was advised that the bungalow needed a full re-wire as the electrics in the property were old. She paid over £2000 for this and it was completed in July 2016. Today she was supposed to have smart meters installed for her gas…
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Checking deliveries before signing for them
Hi all Background is I've bought some glassware, it hasn't been delivered yet. Just reading my confirmation email and in the big long terms and conditions it says that they are unable to accept liability for damaged goods unless they are signed for as damaged. Email also says they are delivered by Hermes. Glassware and…
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My rights? colour, refund and postage
Hi, Could anyone please advise me on my rights. I bought 3 tablecloths from the website of a company I have used before on black friday. They were reduced and I assumed it was a black friday reduction. When I received them, the colour was totally different to the description and photo on the website. I went back to look at…
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Broadband help?
I don't know if I'm posting in the right area so I apologise if it's not. On the 27th of January I needed to reduce some of my bills so I rang Virgin Media, my broadband supplier and managed to get a cheaper contract. As of this Monday however we are moving and so this morning I rang to get my broadband moved over only to…
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Groupon Voucher - misadvertised??
I am seeking advice on how to seek redress for a poorly worded Groupon Voucher. The Voucher is advertised as a two night stay arriving Sunday to Friday. Due to work commitments I can only go on a weekend so I checked availability with the merchant's website and there were multiple Friday to Sunday stays available on the…
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Out of the blue invoice for "triage phone service"? Should I pay?
Back in April 2014, I had Bupa insurance, and I had some "triage telephone consultation service" where somebody asked me some questions before refering me to use a real physiotherapy service, which Bupa covered for me (£100 excess already paid on that time). Out of the blue, January 2017, I receive an INVOICE asking to pay…
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Net-a-Porter - constant mailings despite numerous calls to stop
This is a slightly odd one but I don't know where to go to get help. In March 2016 I found out my credit card had been fraudulently used. They spent thousands online at Net-a-Porter. I reported it, bank blocked the card etc. A couple of months later I received a marketing email from Net-a-Porter, which I blocked, as I…
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Returning an unwanted item question
My wife purchased a hair straightening tool from Lookfantastic.com. She opened it and tried it but found it was not all what she wanted and did not work on her hair at all well. We tried to cancel under the 14 day cooling off period, but they will not refund as they say due to reasons of hygiene. However it does not as far…
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gym contract cooling off
Hello all, I'm looking at signing up to my local DW fitness and I was wondering if I could clarify a few things. Firstly do you get a 14 day cooling off period if joining online? Secondly does that cooling off period still apply if you go to said gym, for example I sign up today - go and decide its not right for me does…
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Bespoke furniture - deposit refund
Hi, I wonder if anyone on here can help or have had experience of this. My mum who is 83 ordered a bespoke bed through a UK based company. The salesman asked her if she wanted to put down a deposit, and paid £1000 - the bed was £2,500. 10 days later she cancelled the order at the bank and then rang them to tell them. They…
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Ikea kitchen compensation claim
Can anyone give me some advice please. Bit of a long story, but I'll try and keep it short. We bought a kitchen from Ikea March 2016. We chose to pay for the kitchen to be installed by Ikea. After a few months of the kitchen being fitted we noticed a crack on the back side of the wall (the wall where the kitchen had been…
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Japan car import scam?
Hi! I purchased a car using a Japanese registered used car dealer. I sent him the money via Transferwise and to cut a long story short - he hasn't sent the car yet. It's been 5 months now and he ignores my emails, calls etc. He claims the vehicle is at the Nagoya Port and he's waiting on the shipping agent to confirm room…
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Royal Mail's Redirection Order (for moving address)
This is to warn anyone considering taking out a redirection Order from Royal Mail. There are some hidden clauses in their rather lengthy smallprint you ought to be aware of before you take out this rather expensive service: 1. Royal Mail does not pay compensation for any lost items. This includes items they deliver to your…
