Net-a-Porter - constant mailings despite numerous calls to stop

freckled24

This is a slightly odd one but I don't know where to go to get help.


In March 2016 I found out my credit card had been fraudulently used. They spent thousands online at Net-a-Porter. I reported it, bank blocked the card etc.


A couple of months later I received a marketing email from Net-a-Porter, which I blocked, as I didn't sign up for this - the fraudster obviously had when they registered my details and my credit card to buy things on their site.


I then received their Porter magazine to my home a month later - so I called Net-a-Porter, explained that my details and card had been fraudulently used, and to please remove all my details from their database as I did not any of their materials or to be reminded of the whole horrible experience (which was horrible because fraud is never nice and it also took the bank weeks to sort out).


I was assured this would happen. I then received another Porter magazine the following month - so I called, explained and was again assured all would be stopped. I then had a parcel delivered to my home a month later - a set of expensive candles from Net-a-Porter to 'welcome me as an EIP' (extremely important person) due to the amount of money 'I' had spent with them, and offering me a personal shopper.


I called yet again, and I emailed and asked for it to be escalated because I was upset and furious that my details were still be used, despite so many requests to stop.


They didn't stop and I had to call again the next month when a magazine arrived. After a few weeks I was assured again, that the contact would stop and that glitches had been identified in their system which were now rectified. A few days later, another Porter arrived. I gave them the benefit of the doubt as maybe the magazine had been sent out a few days prior to them sorting out removing my details.


On Saturday, almost 10 months after I first contacted them to stop using my details for marketing and any other purposes, ANOTHER bl**dy Porter magazine lands on my doorstep!! I am sick fed up of my time being taken up by me asking them repeatedly to stop and to remove my details from their database, and I am sick of being reminded of the whole fraud situation which caused so much upset.


What can I do to get this stopped once and for all? Who do I contact about this consistent breach of the use of my data? This is a massive global company and I am not going to continually be harassed by them - what legally can be done and do I have to go to a solicitor or is there a Government body I can go to, to get action taken?


Thanks for any advice you can help with

username

Try contacting their data protection officer on [EMAIL="query.dpo@ynap.com"]query.dpo@ynap.com[/EMAIL] - this will address it to the relevant person responsible for data protection and they will hopefully be able to stop all the communication.

Also, just return to sender the magazines, no need to pay for postage, just write no longer at this address on the envelope and stick it in a postbox, and it will make its way back to them.

Have you also considered trying to log into the website (since you are receiving emails from when they used your details) and trying to find a delete option on the account?

Some websites do have an option to close or delete your account and so it should go some way to removing your data from their computer, or at least marking the account inactive/closed so you do not get any more contact.

I tend to find people on the phones tend to be trained to make platitudes, but rarely have the ability to take action in such unusual circumstances. Do not phone them, and only communicate via email or in writing - at least then there will be a paper trail and so if you need to take more stringent action, your story will be there in black and white.