Epson Printer still under year guarantee

MacyD

Hi I was wondering if anyone can give me advice? I bought a printer last April from A****n but through a technical company selling through their site. I have had problems since day one but perceivered and managed to fix it. It has completely given up and the people I have bought it from are taking nothing to do with it.

I contacted Epson who has offered me a secnd hand one with an expiry date of when the warranty runs out on the first one which is April this year. So really Im only guaranteed this one for 2 months.

Is there anything else I can do. I contacted my credit card, which terms and conditions changed and it has to be within the first 1oo days or under the consumer law has to cost over £100. This was roughly £65. Any help would be much appreciated. Thank you

agrinnall

What do the terms of the Epson warranty say? If they state that they will replace with a refurb (which is what I imagine they mean by second hand) then that's fine, and they are right that the remaining length of the original warranty will apply to the replacement.

If you want to try for a new one then you will need to use the Consumer Rights Act against the seller, but you are very likely to need to provide an independent report that the fault was present when you bought it, and the seller can choose whether to repair, replace or refund (and can make a deduction for the use you have had so far).

MacyD

I never even looked at the terms and conditions of the warranty, I always presumed you were covered for the first year. They did offer for me to take it to my nearest Espon centre to get it fixed but this was not feasible. This is the first time I have had problems with any electrical equipment within the first year of buying. Do you think they are right in their response as I thought there was something about being fit for purpose for not just a year. Thank you for your response

JJ_Egan

Fit for purpose = your rights against the vendor under consumer law .( You would probably need an independant engineers report to prove your claim )

Manufacturers 12 months warrant = any terms and conditions they want to have .
Yes Epson are right and putting you in the same postition regards the warranty as you currently have .

agrinnall

MacyD wrote: »

I never even looked at the terms and conditions of the warranty, I always presumed you were covered for the first year. They did offer for me to take it to my nearest Espon centre to get it fixed but this was not feasible. This is the first time I have had problems with any electrical equipment within the first year of buying. Do you think they are right in their response as I thought there was something about being fit for purpose for not just a year. Thank you for your response

Which is what I've said. I'd suggest you a) read the warranty, and b) read the guides on your rights that are listed at the top of the page.

bris

As it's now over 6 months from purchase the retailer doesn't need to have anything to do with it unless you prove your case and make them.


The warranty is from Epsom and over and above your statutory rights.


Like most if not all manufacturers they will on most occasions cover the warranty by repairing, which they have offered to do or replacing with like for like. In this case the like for like being a refurb, you have a second hand printer now you will get another in return. nothing wrong with this, perfectly acceptable.
Warranties don't renew, they continue with replacements as if it's the same machine. Some companies, none that I know of but there must be some, could offer a new warranty but I am yet to find any.

I can't see the issue here tbh.

Leo2020

Epson normally swap for a refurb model under their warranty.

Effectively you are getting like for like - your printer is no longer new.

My understanding is that faulty printers are returned and swapped with a refurb. The faulty one is repaired and then sent to the next customer who has to return one.

The alternative is they repair your model which could take several weeks, this way you getting a resolution to your faulty printer a lot quicker - I think they send you a replacement one within a few days don't they?

Alternatively as mentioned you can claim through the seller - they could offer a repair, replacement or refund (probably partial). I would suggest taking the refurb - less hassle and quicker.

Zandoni

I hate the way a lot of manufacturers now give out secondhand goods under their guarantee, but you just have to put up with it. If you get lucky you may get a new one.

mije1983

Zandoni wrote: »

I hate the way a lot of manufacturers now give out secondhand goods under their guarantee, but you just have to put up with it. If you get lucky you may get a new one.

Why? They are putting you back in the position you would have been should the product have not failed. And that position is with a used item. Why would you be entitled to a new one?

Of course, you could always take it up with the retailer using your statutory rights. However that doesn't give you a right for a brand new one either.

Zandoni

mije1983 wrote: »

Why? They are putting you back in the position you would have been should the product have not failed. And that position is with a used item. Why would you be entitled to a new one?

Of course, you could always take it up with the retailer using your statutory rights. However that doesn't give you a right for a brand new one either.

I wouldn't consider it the same position, I may be swapping my well looked after hardly used printer with one that has been caned. I feel that a new one should be given to compensate the user for the hassle.

agrinnall

Zandoni wrote: »

I wouldn't consider it the same position, I may be swapping my well looked after hardly used printer with one that has been caned. I feel that a new one should be given to compensate the user for the hassle.

Why should manufacturers and retailers be burdened by your unrealistic expectations though?