faulty product - company ignoring me

xoxoemzxoxo

Hi,

I recently purchased an e cigarette from an online company gosmokefree.

After a few weeks the product stopped charging. I contacted gosmokefree and they advised to post the faulty product back to them and if deemed faulty they would replace the product.

I sent back the product on 26/01/17 via recorded delivery. I have tracked the item and it was received and signed for on 28/01/17.

Since then I have not received any response from the company despite numerous emails to them.

They do not have a contact phone number on the website. I have complained via social media as well but have still not received a response.

Could anyone please advise what steps I can take now to get a refund or a replacement product?

Thanks

JJ_Egan

Are they a UK company ??

wealdroam

xoxoemzxoxo wrote: »

Hi,

I recently purchased an e cigarette from an online company gosmokefree.

After a few weeks the product stopped charging. I contacted gosmokefree and they advised to post the faulty product back to them and if deemed faulty they would replace the product.

I sent back the product on 26/01/17 via recorded delivery. I have tracked the item and it was received and signed for on 28/01/17.

Since then I have not received any response from the company despite numerous emails to them.

They do not have a contact phone number on the website. I have complained via social media as well but have still not received a response.

Could anyone please advise what steps I can take now to get a refund or a replacement product?

Thanks

How much was the purchase price?

How did you pay? By credit or debit card?

What does 'recently purchased' mean?
Can you please provide a purchase date?

What address did you use to return the goods?

George_Michael

JJ_Egan wrote: »

Are they a UK company ??

As they don't appear to provide any company details or registered address on their website, it's impossible to tell if they are a UK company or not.
I realise that people generally only tend to post poor reviews rather than good ones but from looking at this:
https://www.trustpilot.com/review/gosmokefree.co.uk
it appears that many others have had a similar experience to the OP.