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Argos Complaint
Emrys11
Posts: 14
Forumite
Just over three weeks ago I purchased a dining table, chairs, and a set of nest tables, via the Argos website. They were due to be delivered three weeks after placing the order, on the 10th. I was notified a week in advance that that there was a delay and the items would now be delivered on the 20th, which I grudgingly accepted. Today, I've been notified that the chairs are no longer available and the order will now most likely be cancelled. On a similar note, I have noticed a very important description change in relation to the dining table I have ordered; it specifically stated Rubberwood at the time of purchase, and today its been replaced with beechwood. Is this not false advertising? Are Argos not obligated to notify customers of this change
Where do I stand on this matter? Surely if the goods were available at the time of purchase argos are obligated to fulfil the order?
Where do I stand on this matter? Surely if the goods were available at the time of purchase argos are obligated to fulfil the order?
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They can't fulfil an order if they don't have it. Presumably they are refunding?0
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Just over three weeks ago I purchased a dining table, chairs, and a set of nest tables, via the Argos website. They were due to be delivered three weeks after placing the order, on the 10th. I was notified a week in advance that that there was a delay and the items would now be delivered on the 20th, which I grudgingly accepted. Today, I've been notified that the chairs are no longer available and the order will now most likely be cancelled. On a similar note, I have noticed a very important description change in relation to the dining table I have ordered; it specifically stated hardwood at the time of purchase, and today its been replaced with beechwood. Is this not false advertising? Are Argos not obligated to notify customers of this change
Where do I stand on this matter? Surely if the goods were available at the time of purchase argos are obligated to fulfil the order?
What's your complaint?0 -
Billy_Bullocks wrote: »What's your complaint?
My primary complaint being, they should not have accepted and taken payment for goods that they were unable to honour. Within this 3 week period, I could have spent my time purchasing a dining table from elsewhere. There is also the matter of false advertisement of a product.0 -
My primary complaint being, they should not have accepted and taken payment for goods that they were unable to honour. Within this 3 week period, I could have spent my time purchasing a dining table from elsewhere. There is also the matter of false advertisement of a product.
Well you've not lost out so time to move on.0 -
Circumstances have obviously changed in those three weeks. Their supplier may have let Argos down in the same manner as you have been let down or any number of other occurrences beyond their control.My primary complaint being, they should not have accepted and taken payment for goods that they were unable to honour.
Regardless, your only legal entitlement is to a full refund of the purchase price you've paid.0
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