Failed Furniture Delivery

Nru

I ordered 2 sofas from Marks and Spencer 3 months ago for a significant amount of money, I also paid an extra fee for them to remove the old sofas. In the last 3 weeks they have tried and failed to deliver the sofas twice! The time they did not send the correct paperwork over to the delivery company to remove the old sofas and the second time to my shock the delivery people turned up with the sofas again, but failed to deliver as one had a bad back! As of yet they are yet to inform me of a new delivery date by said it could be as long as 22nd February. Any ideas of rights about complaining and compensation as their customer service team have provided appalling service so far and fail to accept responsibility!!!!!?????

RoonilWazlib_2

Did you order in store or online/phone etc?
How did you pay?
What compensation Do you want?

wealdroam

Nru wrote: »

I ordered 2 sofas from Marks and Spencer 3 months ago for a significant amount of money, I also paid an extra fee for them to remove the old sofas. In the last 3 weeks they have tried and failed to deliver the sofas twice! The time they did not send the correct paperwork over to the delivery company to remove the old sofas and the second time to my shock the delivery people turned up with the sofas again, but failed to deliver as one had a bad back! As of yet they are yet to inform me of a new delivery date by said it could be as long as 22nd February. Any ideas of rights about complaining and compensation as their customer service team have provided appalling service so far and fail to accept responsibility!!!!!?????

Hi, welcome to the forums.

Have a read of MSE's Failed Delivery article and then please do ask any remaining questions.