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Undercharged. Rights?
Hi there, a friend of mine has just bought an item in-store which was advertised and sold at £5,000. This was run through the till/card machine at £500 and duly paid for but we only noticed this after making payment and leaving the store. Does anyone know what the legal situation regarding this is, ie. underpayments, etc.?
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Faulty freezer
Hi New to forum, hope I'm in the right section. In Sept I bought a Zanussi fridge and freezer, both undercounter. The fridge has been fine but the freezer started emitting a loud buzzing noise. I contacted Currys, who sold me both items, and they arranged for a local Zanussi engineer to visit on 8th Dec. He said the…
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Thames Water waste water charges
Hi, Looking for advice. Thames Water are asking for a payment of £70 for charges relating to waste water including water run off from the roof of a property down drainage pipes. Although a small cost I am loathed to pay it as the property was used for storage only and they have confirmed that water usage was 0. They have…
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After school clubs - change of conditions
My kids attend after school clubs at their school which are provided by a third party. The third party had a change of ownership at the start of the school year and it has been a nightmare ever since. When the new owners took over they changed many of the staff and the conditions of booking but did not inform anyone of…
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Very Buy now Pay Later nightmare
Hi saw advert for Acer Laptop on Very website with £100 cashback if i buy now pay later. Opened Credit account specifically to purchase this Laptop to get £100 cashback, i added it to my account and checked out without paying. Statement arrives and they want £24 minimum thought this odd as only expected to owe delivery in…
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Want To Sue The Builder But Confused.
Hi Looking for a little advice. Bit of background; we instructed a builder for various works on our house, building extension, installing utility and downstairs w/c and installing en-suite upstairs. When they asked for payment for materials we paid. They missed many of their own deadlines given to us in writing and…
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Moving quotation
Hello! Maybe someone can help me and advise what to do. We are moving back to the UK from Spain in the end of March. We researched moving companies and were given quotations. The problem is I stupidly accepted one without reading the quotation properly, but straight after I noticed the mistakes and got in contact with the…
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Faulty window installation
Hi, We had new Quickslide bifold and windows installed by WLRG when we refurbished our kitchen in March/April 2016. At the time a protective film was left on the windows until the rending had been finished on the outside and the new kitchen and worktop had been installed on the inside. When we finally removed the…
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Ee: Small claims & reply to defence help please
Hello everyone., Please can anyone help here? I need someone with experience of Small Claims without a solicitor (as I am doing) and also potential help with legalese. I have put in a claim against EE under the Sale of Goods Act (as Amended) upon the advice of a consumer expert who helped initially but isn't helping…
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Cancelled course due to health - no refund. Help?
I signed up and paid for a course on 2 January as a New Year resolution. The course begins 1 March. Sadly by the end of the month I found I needed to have an operation which will put me out of work for a month and certainly won't be able to do this course. So on 18 January I told the course I would need to cancel due to…
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Ordered, Cancelled, Refunded BUT company sends the product months later
Hello from California, So last year (around November) I ordered a product but a few days later I decided to cancel it and they gave me the refund. Fast forward to a week ago, I received a notification that a package was coming my way so I picked it up at FedEx and discovered it was from that company from last year.…
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Oak Furniture House Major Issues!
Hello all, Hoping someone can help advise me on bringing to a satisfactory conclusion an ongoing issue I am having with a company called Oak furniture house, not be confused with companies of similar names. About 6 months ago I moved into my first home with my partner, soon after my partner purchased a full bedroom…
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Everything 5 pounds.com
I read a post the other day about MSE giving a discount voucher for this site. I checked it out and was interested in the shoes, but noticed that there is no information whatsoever regarding the materials of the shoes advertised. I thought that according to UK law it is actually a criminal offence to not display "an…
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Refusing to refund on electric shower
Hi everyone, So I ordered an electric power shower online from soak.com, as I'm not an electrician or a plumber I did some homework first by checking my pressure and what type of plumbing system I had at home, once I'd done that I went onto ordering a nice powerful shower using PayPal credit. When the shower was delivered…
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Parcel dropped onto wrong property + stolen
Hi all, Sorry for the new thread but I can't see a specific one relating to this problem! We received a "something for you" card from Royal Mail last Friday, saying "parcel left behind gate", with no other details. The gate in question is 8 feet tall and actually a neighboring property, not ours. The gate was locked and…
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Faulty Amazon Kindle Fire
Hi, I recently purchased an Amazon Kindle Fire HD (8") for my wife as a Christmas present (December 2016). We reported the Kindle as faulty to amazon last week (the screen kept locking itself randomly) and received the replacement Kindle today. However, the replacement Kindle is a refurbishment. This was later confirmed by…
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Advise on a faulty item.
Hi, a few weeks ago I purchased an Ipod from CEX which has turned not just faulty but dangerous. After about two weeks of use my songs would randomly delete themselves so I took it back to CEX. They told me they would test it for an hour and to come back which I told them was not enough time as it happens within large…
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Can a company run a credit check two years after services were supplied from them?
I'm currently involved in a dispute in which a service provider believes I owe them £50 outstanding from 2014-2015. I've been in contact with them throughout that period, kept them up to date with addresses etc. Now I have escalated the dispute to the Courts and find that the service provider has recently run a credit…
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Builder asking for more money after we just agreed to pay extra
Hello, we need some advice around how we stand with this please? We've bought our first house, it had render missing so part of our mortgage offer was to have it re rendered. We had 5 written quotes and chose our builder (he was the 2nd most expensive having quoted £5160 and said the work would take 2 weeks), we saw…
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SUPERCARD Con (Not Travelex)
Last year I MSE featured a card that you paid 4.99 or (3.99 perhaps) for and then give you a period free and you can get free hotels, tastecard, beauty treatments etc. We listed our 3 hotels, none were available but they contacted us and said this was taking longer than usual (By then they've taken the first month's fee),…
