Everything 5 pounds.com

velissaria

I read a post the other day about MSE giving a discount voucher for this site. I checked it out and was interested in the shoes, but noticed that there is no information whatsoever regarding the materials of the shoes advertised.

I thought that according to UK law it is actually a criminal offence to not display "an indication of the main material from which the upper, lining and sock, and outer sole are made, in the form of either pictograms (symbols) or words" as it can mislead the consumers.

In addition, I looked at the return policy, and it reads:

"Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that ... not same as on the website." However, if you receive an item "not same as on the website" this means that the item is 'not as described', so the company should receive it back at their own cost and issue a full refund.

Is this right? And if it is, should MSE promote a company with inappropriate policies?

wealdroam

velissaria wrote: »

I read a post the other day about MSE giving a discount voucher for this site. I checked it out and was interested in the shoes, but noticed that there is no information whatsoever regarding the materials of the shoes advertised.

I thought that according to UK law it is actually a criminal offence to not display "an indication of the main material from which the upper, lining and sock, and outer sole are made, in the form of either pictograms (symbols) or words" as it can mislead the consumers.

In addition, I looked at the return policy, and it reads:

"Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that ... not same as on the website." However, if you receive an item "not same as on the website" this means that the item is 'not as described', so the company should receive it back at their own cost and issue a full refund.

Is this right? And if it is, should MSE promote a company with inappropriate policies?

Please can you point us towards the 'MSE promotion'.

Are you referring to The Footwear (Indication of Composition) Labelling Regulations 1995?
If so, then my understanding is that that only insists on complying labels being attached to the footwear. I do not think it insists that all adverts contain that information.

Perhaps you are thinking about some other legislation.
If that's the case, please tell us what.

You are right about who pays for 'not as described' returns.

paddyrg

I'm unaware of the company, products or promotion, but £5 shoes are a disappointment waiting to happen. It really is one of those products where spending more on quality pays off - if you want some decent savings with post though, keep an eye on Amazon Warehouse Deals - new condition, Amazon returns, and often significant discounts.

velissaria

The promotion of that company was through the MSE page vouchers & deals about 3 weeks ago. The deal has now expired, but you can still read about it and the company with a bit of an effort here:

http://www.moneysavingexpert.com/deals/everything5pounds

I think you are right and there is no provision in the Regulations for online sales, where the consumer cannot obviously check the actual product prior to purchase.

I have referred the matter to Trading Standards, who replied that although there is no legal obligation online at the moment, they will monitor the company, especially as the company never replied to my question about their policies - never a good sign.

bris

Seriously, for a fiver what exactly are you looking for? You have too much time on your hands.

[Deleted User]

velissaria wrote: »

I have referred the matter to Trading Standards, who replied that although there is no legal obligation online at the moment, they will monitor the company, especially as the company never replied to my question about their policies .

A complete over reaction I feel, especially considering that you are not even a customer of this firm.

If every item on the site is £5 or less, then I sincerely doubt anyone will be able to demand top quality materials for every item of footwear they are selling. It seems to be a bit of a lottery where the items are sourced from and any branded goods have the tags removed.

yorkie_cook

Having brought 15-20 pairs of shoes, boots & trainers from everything5pounds.com I would describe the quality as being on a par with, most of the high street retailer ie New Look, Primark, Top Shop etc etc. I recently purchased some trainers which are Jumex Collection which I had never heard of but when I googled the brand turns out to be mainly a european brands who trainers retail for approx 50 euro's a pair.