Very Buy now Pay Later nightmare

smithers1981

Hi saw advert for Acer Laptop on Very website with £100 cashback if i buy now pay later.

Opened Credit account specifically to purchase this Laptop to get £100 cashback, i added it to my account and checked out without paying.

Statement arrives and they want £24 minimum thought this odd as only expected to owe delivery in first month.

Turns out i hadn't ticked buy now pay later at checkout, had webchat with Very who was actually rather rude told me no cashback and my own fault, escalated complaint, had phone call advisor put me on 'buy now pay later' and requested cashback from finance department.

Had further email saying i'm not eligible as not ticked on checkout, rang them once more advisor said he had requested cashback for next statement, had next statement and still no cashback.

Tried twitter but told not eligible as not ticked on checkout.

Previously i have purchased from Very and paid on checkout, i thought that by opening credit account i was buying now and paying later.

i feel cheated by what i thought was a reputable company, but they are refusing to honour the cashback.

Would this be a matter for the financial ombudsman, i have screenshots of advert which misled me as well as emails, web chat and twitter conversations.

Oakdene

smithers1981 wrote: »

Hi saw advert for Acer Laptop on Very website with £100 cashback if i buy now pay later.

Opened Credit account specifically to purchase this Laptop to get £100 cashback, i added it to my account and checked out without paying.

Statement arrives and they want £24 minimum thought this odd as only expected to owe delivery in first month.

Turns out i hadn't ticked buy now pay later at checkout, had webchat with Very who was actually rather rude told me no cashback and my own fault, escalated complaint, had phone call advisor put me on 'buy now pay later' and requested cashback from finance department.

Had further email saying i'm not eligible as not ticked on checkout, rang them once more advisor said he had requested cashback for next statement, had next statement and still no cashback.

Tried twitter but told not eligible as not ticked on checkout.

Previously i have purchased from Very and paid on checkout, i thought that by opening credit account i was buying now and paying later.

i feel cheated by what i thought was a reputable company, but they are refusing to honour the cashback.

Would this be a matter for the financial ombudsman, i have screenshots of advert which misled me as well as emails, web chat and twitter conversations.

But you didn't tick the box...

Fosterdog

Very offer a few different credit options, the mistake is yours that you didn't tick the correct option so they are right that you don't meet the terms of the cash back.

smithers1981

but i did buy now and not pay so i paid later?

Fosterdog

It doesn't work like that. I've never used them but just looking at the website they offer flexible payments (which seems to be a varying amount paid over a varying timescale to suit the customers needs), they also offer take three which is paid in three instalments and then they have the buy now pay later option.

You failed to choose the correct option

smithers1981

i did it on my phone and didn't chose any option, have submitted form on financial ombudsman website.

i have nothing to lose really god awful company though no goodwill, would expect to be misled by some dodgy company on facebook not by a large brand such as VERY.

£100 is a large penalty for not ticking a box IMHO, not the fairest terms.

Fosterdog

Wow, you call them a godawful company for not using goodwill for your own mistake? You sound like a lovely person!

Maybe they should just give everyone a free £100 for no good reason. Goodwill payments are for when a company has made a mistake or done something wrong, they put it right and sometimes offer a bit more as an apology. Goodwill payments are not there to pander to people who make mistakes and can't deal with it and have to blame someone else.

Hasbeen

smithers1981 wrote: »

i did it on my phone and didn't chose any option, have submitted form on financial ombudsman website.

i have nothing to lose really god awful company though no goodwill, would expect to be misled by some dodgy company on facebook not by a large brand such as VERY.

£100 is a large penalty for not ticking a box IMHO, not the fairest terms.

I think that's your problem above "didn't choose any option"

Very site appears quite clear

http://www.very.co.uk/e/q/acer-laptop.end?pageNumber=3

marliepanda

smithers1981 wrote: »

i did it on my phone and didn't chose any option, have submitted form on financial ombudsman website.

i have nothing to lose really god awful company though no goodwill, would expect to be misled by some dodgy company on facebook not by a large brand such as VERY.

£100 is a large penalty for not ticking a box IMHO, not the fairest terms.

It's not a penalty. It's a lack of a bonus.

You didn't do the very simple thing it asked you to.

DoaM

And the kick in the cojones is ... even with the cashback you'd have paid over the odds for the laptop. Without it you've paid top dollar for a budget item.

And because you waited so long, you no longer have any "change of mind" returns rights.

smithers1981

Thanks for replies seems i'm a doofus hey ho will put it down to experience pay it off and close account.