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Faulty window installation
rubenrodner
Posts: 9
Forumite
Hi,
We had new Quickslide bifold and windows installed by WLRG when we refurbished our kitchen in March/April 2016. At the time a protective film was left on the windows until the rending had been finished on the outside and the new kitchen and worktop had been installed on the inside. When we finally removed the protective film, we discovered that some of the paint sprayed on the sill had come away, so we went back to the installers, who agreed that it was a manufacturing issue.
We suggested that it could be remedied by spraying the sill again, but the installers insisted that they had to arrange for a new window to be manufactured and installed. We agreed in April to an upgraded window replacement and they agreed to a 10% discount and a date in May.
However we were getting contradictory information about the design and standard of the new window and the outside finishing and asked them to clarify and give us the opportunity to see a project where they had replaced the same and repaired the rending afterwards, but they declined.
In June they went ahead with the order, despite me asking for assurances about the finishing and liability in case of any damage to the worktop. They referred us to their Ts&Cs, which weren't helpful, and said they pride themselves on the finishing "because without these the windows are not complete".
After chasing them again in August, and then in October without any meaningful communication from them, finally they contact us in January wanting to complete the project ASAP.
They have now changed their mind and suggest that spraying the window would be the best solution after all, so we have agreed to this. They then sent an invoice and ask us to pay the remaining amount before the job is done, but I am insisting they complete the project first.
What rights do I have? They have previously said that they have the option to come back and remove the bifolds and windows if we don't want it, but that is not a good solution. I also want more than 10% discount, as I have spent probably 100 hours on the phone and writing e-mails. Any advise would be appreciated.
We had new Quickslide bifold and windows installed by WLRG when we refurbished our kitchen in March/April 2016. At the time a protective film was left on the windows until the rending had been finished on the outside and the new kitchen and worktop had been installed on the inside. When we finally removed the protective film, we discovered that some of the paint sprayed on the sill had come away, so we went back to the installers, who agreed that it was a manufacturing issue.
We suggested that it could be remedied by spraying the sill again, but the installers insisted that they had to arrange for a new window to be manufactured and installed. We agreed in April to an upgraded window replacement and they agreed to a 10% discount and a date in May.
However we were getting contradictory information about the design and standard of the new window and the outside finishing and asked them to clarify and give us the opportunity to see a project where they had replaced the same and repaired the rending afterwards, but they declined.
In June they went ahead with the order, despite me asking for assurances about the finishing and liability in case of any damage to the worktop. They referred us to their Ts&Cs, which weren't helpful, and said they pride themselves on the finishing "because without these the windows are not complete".
After chasing them again in August, and then in October without any meaningful communication from them, finally they contact us in January wanting to complete the project ASAP.
They have now changed their mind and suggest that spraying the window would be the best solution after all, so we have agreed to this. They then sent an invoice and ask us to pay the remaining amount before the job is done, but I am insisting they complete the project first.
What rights do I have? They have previously said that they have the option to come back and remove the bifolds and windows if we don't want it, but that is not a good solution. I also want more than 10% discount, as I have spent probably 100 hours on the phone and writing e-mails. Any advise would be appreciated.
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