Moving quotation

whitecat82

Hello! Maybe someone can help me and advise what to do. We are moving back to the UK from Spain in the end of March. We researched moving companies and were given quotations. The problem is I stupidly accepted one without reading the quotation properly, but straight after I noticed the mistakes and got in contact with the sales person. The mistakes were to do with the amount of cubic meters to be moved (6m3 less than what agreed with sales person) and that there was no shuttle transfer included (this was agreed with the sales person as well). Sales person said that no problem, he can sort these out for us and that the quotation can be adjusted to required cubic meters. Well, that was 2 weeks ago and I am still waiting for updated quotation! We have been emailing them (no response from operations) and calling them twice about it - both times they promised to do it and email the quotation the following day. I'd rather they just told us straight that this is not possible without extra money to pay for it than giving us false hope and promises. I know it is my mistake that I checked the quotation in a hurry and I don't mind paying a bit more. What else can I do now and what to expect? If we cancel now, we would have to pay more than 30% of the whole amount.
Also, it looks like now that our tenant (who is renting our house in the UK) is refusing to leave the house at the end of contract and wants to be housed by council. Anyone been through this? What I read on the government site is that first we apply for standard possession order (after 21 notice) and final step is getting a warrant for possession. This can all take months depending on where you live etc. Experiences welcome. Thanks for any help.

cono1717

How did you deal with the company? Via email? If there is a record of what the quote should have then you may be able to appeal to them. I'm not sure if this is covered under the 14day cooling off period as I know the movement of goods isn't usually covered.

In regards to your tennant you may be best posting on the housing forums for that one.

RoonilWazlib_2

Are they a UK trader?

DoaM

whitecat82 wrote: »

Also, it looks like now that our tenant (who is renting our house in the UK) is refusing to leave the house at the end of contract and wants to be housed by council. Anyone been through this? What I read on the government site is that first we apply for standard possession order (after 21 notice) and final step is getting a warrant for possession. This can all take months depending on where you live etc. Experiences welcome. Thanks for any help.

This question is probably best asked on The House Buying, Renting & Selling Board. If the tenants leave at the end of the tenancy then they'll have made themselves voluntarily homeless, thus the Council have no obligation to house them.

whitecat82

Initially we were in contact by phone and then by email. Email unfortunately does not confirm the required cubic meters or shuttle transfer. 14 days cooling period has finished now but I will keep asking them to update the quotation. Thanks for your help, I am sure this will get sorted somehow!

whitecat82

I think the company is originally German, but they operate in more than 10 countries and have a office in the UK.