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Van purchased on Finance now faulty
Hi there and thanks in advance for reading :) My husband bought a young but second hand transit connect from a Ford dealership in Glasgow towards the end of June last year. He paid a 1k deposit and is paying monthly finance for 4 years. Not had any problems with it until last week it would start but engine would die…
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Urgent.... Gym Membership Price Increase.
Hi, First i would like to apologise in advancev if this is in the wrong topic. Back in November 2016 i joined my local gym under a £6.60 offer. The advert read £6.60 on a 28th day contract through direct debit. I was charged a joining fee and the £6.60 for the month of November. On the 1st of December as expected £6.60…
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Peugeot
Hi , just wondering if anyone can help me out, so my hubby has a 61 plate Peugeot 207 and on Wednesday while he was driving his powering steering just went , he could still drive ok just very hard / stiff , anyway we called our local garage who said they could not help so we called Peugeot for advise , they told us there…
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Help where do i stand!
i had a 5 month old phone, bought on line through amazon, but another company supplied. It stopped charging, so i emailed them. Eventually after me emailing them again and amazon emailing them, they told me to take it to a local repairer, which i did but they told me it would be v expensive as it's a sealed smart phone. i…
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Should I trust this company?
We're currently looking for an architect to help us to plan and design a small extension on our property. We've found a company via a link on our local council's planning department website, however my suspicions have been sparked when the email that they sent me to confirm our initial appointment had a different company…
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Does returning Amazon item under warranty after 7 days affect my rights?
I bought an Android tablet on Amazon last week. It seems to have a fault which sometimes prevents it from being woken from sleep mode, so I contacted the seller. They responded quickly, saying "what you have described is very unusual. We ask you to return the faulty tablet and we will have this checked under warranty".…
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Unusual take on returns/refund.. can I claim?
So, we bought something online, and returned it using the provided free returns process. They refunded the cost of the goods, but NOT the original delivery cost. and have referred me to their T&Cs. Now normally, the consumer contracts reg's says they should refund the delivery charge, so case closed... BUT... their T&Cs…
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Damage to item by tradesman
My husband is a tradesman, and whilst servicing a customer's item, he accidentally damaged it beyond repair. He offered the customer a brand new alternative (different brand but in the same price/quality range) which she accepted. However, she has since changed her mind and is now asking for a full 'new for old' refund…
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Cancellation of concert tickets
This morning I went on Viagogo to purchase 4 tickets for Ed Sheeran. I found 4 at £345.00 which I purchased but on completion of the transaction my bill came to 2183.75euros. I have contacted Barclaycard who said i'm well within my rights to cancel as I have tried immediately after. Viagogo are saying I cant cancel. this…
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Not honouring pricing error
I ordered some items from the entertainer , they should have cost around £90(didnt want to be greedy ) but they all showed as free and I was only charged for delivery. I expected the order to be cancelled but it wasn't I got confirmation email followed the next day by dispatch email and tracking details. It was due for…
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Fat Face confusing online returns policy
Hi, I'm new to this forum so hoping this is the right place to post this for advice and help. I ordered a hoodie from Fatface on the 3rd January 2017 from their online shop, to be delivered to the store. I received notification that it had been delivered to store on the 5th Jan however as I was working away from home at…
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Consumer Rights Act - Are We Covered?
Here’s a long one for you.:o (Pictures in an even longer one below!) In January 2016, we negotiated to buy a large conservatory from a local firm. It was agreed we’d erect the walls and they’d provide the superstructure. As usual, we had the14 day cooling-off period and the contract stipulated a 30% of total cost penalty…
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Banatynes increase. Right to cancel?
Evening all, My banatynes contract is due to renew the 15th may. I have just received an email informing me that the premium is going to be increasing from the 1st March. Do you know if I have a right to cancel early?
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Made to measure blinds mechanism not fit for purpose
I purchased some made to measure roman blinds from Dunelm for a bay window (3 blinds in total) in Dec 2014. I collected them in Jan 2015. We didn't use them very much to start with. Shortly after using them more frequently in July 16 the larger blind mechanism broke so the blinds could not be pulled up. Dunelm sent it off…
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Letter from Lowell Portfolio
Hello everybody, Recently I received a letter from Lowell Finance. They referred to an old address I used to live at in 2012 and went on to inform me that they got my present address through a credit rating agency, Experion. I have never dealt with them in past so don't really know how they got my details. Anyway, the…
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S0licitor Initial Timeslines Question
Sort of consumer ?? I visited a solicitor via the free first half hour, to discuss their drawing up of a will. Not quite a simple will but not far off. Discussion done, what I wanted clear, price agreed, so I gave them a 'yes' to proceed as per our discussion. Two weeks later, I realised I had received nothing from them,…
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US Based Online Training Course - Chargeback
Morning All Looking for some advice here. So far my bank company have been of no use. Just before new year I made an order for an online training course. The guy running the course is based in the UK but does most of his business in the US therefore his company is US based. I order the course at the end of the year but…
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What are my options ?
hi all bit of a of a long story here so please bear with me. bought a ps4 wireless headset December 2015 and by April one of the hinges had broken. this was not due to misuse or dropping but more likely down to plastic coverings for the hinge. Anyway the shop I had purchased it from had stopped trading and with that I knew…
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Prepaid taxi never showed, refund not given
Hi all, I was promised a refund by Connectheathrowtransfers (an airport taxi transfer service) for a prepaid taxi that I booked through a site called motto lines dot co dot uk and never showed in July 2016 I have been chasing this refund for 6 months by phone and email, they say they will pay but never do. I have probably…
