Peugeot

kellster81

Hi , just wondering if anyone can help me out, so my hubby has a 61 plate Peugeot 207 and on Wednesday while he was driving his powering steering just went , he could still drive ok just very hard / stiff , anyway we called our local garage who said they could not help so we called Peugeot for advise , they told us there had been issue with the 207 model and had a few cars back with power steering faults. if ours was the same fault Peugeot would fix for free , perfect ! so we had it hooked up to the diagnostic machine and luck was on our side it was the same fault as the other cars had , had ( PHEW ). Peugeot covered the total cost which is fab we really don't have nearly £1000 ( that's what they said it could go up too , depending what fault came back ? ) to fix it so the relief was amazing , anyway we had to pay the £118.80p for it to go on the diagnostic machine , I get this but the fault was down to Peugeot , had the power steering not broke we would never of needed to of paid put the £118.80p in the first place , my hubby paid it when he collected his car, Peugeot are saying yes the bill is correct and we had to pay ? doses anyone know if I took it further could I maybe get my £118 back , its money we had to pay out because of a error to do wit Peugeot not wear and tare !! anyone had anything similar ? massive thanks and sorry a tad long , Kelly .

marcarm

I think by paying it you have accepted the charge, it would be easier to sort out if payment hadn't been made.

However imo this I like getting an independent report to confirm the fault, the fault is in our favour so there should be no charge, if the fault was not covered by Peugeot then the charge should stand.

But I think the problem will be getting a refund, instead of arguing before payment was made.

Just my opinion, I'm sure someone more knowledgable will be along soon

dieselv2

I'd say as the machine proved this was a manufacturing fault you should not be liable for the charge to check.

agrinnall

On a 5 year old car that has not has the fault previously I think you are rather fortunate that the repair will be paid for by Peugot. I'd accept the diagnostic cost as a small price to pay.

photome

I think if the peugeot accepted it was their fault then the diagnostic check should also have been covered.

that is what happened when we had a problem with Hyundai they covered both charges although the car was still under warranty if tat makes any difference

as to what to do . have you tried peugeot customer services