US Based Online Training Course - Chargeback

pauljt

Morning All
Looking for some advice here. So far my bank company have been of no use.

Just before new year I made an order for an online training course. The guy running the course is based in the UK but does most of his business in the US therefore his company is US based. I order the course at the end of the year but pretty much straight away started getting spammed by his company. At this point I started to become concerned and contracted the company explaining the correspondence I'd had so far had concerned me and I'd rather cancel the course before it begun. This was agreed and I was told I would get a refund.

Since then I've had nothing back from the company. And any further communication I've sent regarding my refund has been ignored. For info the course was $3,000 so not a small amount.

I've been pinning my hopes on hopefully trying for a charge-back if the refund did not appear. So today I contacted my bank who has said I can only start a charge back if the company send me an email stating the refund will be processed and also give me a date for the refund. This is not possible due to them no longer responding to my emails.

I'm currently waiting on a call back from trading standards but I expect they will not be able to help as the transaction is with a US based company.

Does anyone know if I have any other options for getting my money back? My only other thought is going to the police since the guy is actually based about 10 miles from where I live.

Any help would be appreciated.

Ta

steampowered

Has the company actually breached its contract with you?

There is no automatic right to cancel. You'd only have a right to cancel if this right was advertised, or if the company has failed to deliver what it promised to deliver.

I wouldn't worry too much about the fact the company is based in the US. It is possible to sue a US company through the UK courts, if they are selling into the UK.

I don't think there is any point going to the police because this is a civil matter.

pauljt

steampower thanks for the reply. The company advertised a money back guarantee. On top of this they did confirm I could cancel the course and that I would be refunded. The terms and conditions are none existent as the only documentation I have is the advert. Silly to purchase on such low detail I know but whats done is done.

Do you think trading standards will be able to help? Or is it straight to a court to sue?