Faulty freezer

whitedogleeds

Hi

New to forum, hope I'm in the right section.

In Sept I bought a Zanussi fridge and freezer, both undercounter. The fridge has been fine but the freezer started emitting a loud buzzing noise. I contacted Currys, who sold me both items, and they arranged for a local Zanussi engineer to visit on 8th Dec. He said the problem was caused by pipework vibrating and made some adjustments.

All was fine for a while but then the freezer started buzzing again, although not as much as before. I arranged for the engineer to come out again on 27th Jan but when he arrived the freezer wasn't making any sound. However, I showed him 2 videos I'd taken the previous week of the noise and I did say it was intermittent.

I asked him to record on the work receipt that I'd shown him the videos but he just said it wouldn't make any difference.

Now the buzzing has started again. I've taken 2 videos, yesterday and today.

I'm not happy with the freezer. There's obviously something wrong with it. But I just need to know who my argument should be with - Zanussi or Currys. It's still under its first year warranty. Should I be entitled to a refund or replacement?

Many thanks

whitedogleeds

PS I've just spoken to someone at the Service centre who says they will not take videos into account. So, as it's an intermittent fault, the chance of it making the noise when/if I get an engineer out again is low!

wealdroam

whitedogleeds wrote: »

Hi

New to forum, hope I'm in the right section.

In Sept I bought a Zanussi fridge and freezer, both undercounter. The fridge has been fine but the freezer started emitting a loud buzzing noise. I contacted Currys, who sold me both items, and they arranged for a local Zanussi engineer to visit on 8th Dec. He said the problem was caused by pipework vibrating and made some adjustments.

All was fine for a while but then the freezer started buzzing again, although not as much as before. I arranged for the engineer to come out again on 27th Jan but when he arrived the freezer wasn't making any sound. However, I showed him 2 videos I'd taken the previous week of the noise and I did say it was intermittent.

I asked him to record on the work receipt that I'd shown him the videos but he just said it wouldn't make any difference.

Now the buzzing has started again. I've taken 2 videos, yesterday and today.

I'm not happy with the freezer. There's obviously something wrong with it. But I just need to know who my argument should be with - Zanussi or Currys. It's still under its first year warranty. Should I be entitled to a refund or replacement?

Many thanks

You should be dealing with Currys.

Point out to them that as they have already had one unsuccessful attempt at a repair, you would like to reject the goods for a full refund.

Section 24 of Consumer Rights Act 2015 is relevant.

wealdroam

whitedogleeds wrote: »

PS I've just spoken to someone at the Service centre who says they will not take videos into account. So, as it's an intermittent fault, the chance of it making the noise when/if I get an engineer out again is low!

Your video may not be acceptable to Curry's Service Centre, but it will be acceptable to a court if and when that time comes.

whitedogleeds

Thank you.

I got back to Currys but they just said I needed to speak to Zanussi and transferred me - to the same blooming local service centre, who then gave me the number for Zanussi customer services. I've just had a 20 minute battle with someone there who just tried her best to fob me off. The buzzing started as I was speaking to her but she claimed she couldn't hear it. The local Zanussi authorized service dept say Zanussi won't accept the videos as evidence but Zanussi customer service just said she was going to ask THEM why they wouldn't accept the videos.

Talk about being fobbed off and passed from pillar to post. Thanks very much for the link to section 24!

whitedogleeds

Update: now spoken to someone else at Currys who has agreed to collect and refund. Hellelujah!

societys_child

My fridge vibrates sometimes.
Well it's not really the fridge, it's the bottles of wine and beer stood on a class shelf, if I adjust them slightly the noise stops . .