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Email offer of £100 for Feedback now Renaged
Hello I received an email from the Arcadia group after a purchase and it offered me £100 for my thoughts. There were no T &Cs, no mention of a prizedraw or competition, just the offer. I provided the feedback and emailed weeksn later asking when I was going to receive my £100. They are now saying it was an error from their…
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Wrong size shoes
I wonder if anyone could give a bit of advice please My daughter ordered a pair of shoes online from House of Fraser but when they were delivered although the box said they were the right size the shoes in the box were another size. She called HoF customer services and they said they couldn't just send out a replacement…
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No parcel and no delivery proof
Hi everyone. OK I orderEd off amazon I signed up to prime for next day. It missed that slot and they apologised and said they would arrive the next day. I received message that they had arrived and handed to Mr Cox which is me and I was not in so I got home and had no package....my wife said no one had been so I contacted…
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JD Williams - Questionable Consumer Credit application activities
I received goods from JD Williams & Company Ltd trading as Marisota (marisota.co.uk). I have never opened any account with them, nor placed any order with them. After a google search I see that this trick appear to be pretty common as may others have reported exactly identical cases. I called J D Williams and was connected…
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TV Fault
I purchased a Panasonic TV from a JD Williams catalogue approximately 15 months ago. Up u til yesterday it has worked with no problems but has suddenly lost the picture (still has sound etc). Who should my first point of call be regarding this? I presume I contact the catalogue company as the retailer?
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Am I entitled to a refund?
I bought a chandelier 31/5/2016 for £270 from a local boutique shop. It was on display and was taken down and packaged for me whilst I was off-site. I have only just got around to hanging it this weekend and therefore opening the packaging but there is no ceiling attachment so I can't hang it - without this the light…
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Warranty settlement 'offer' - Fair?
Would appreciate views/opinions an unexpected response I received when I claimed for a faulty product under warranty. The food processor I purchased from an ALDI store in March 2015 came with a three year warranty - not disputed. The blender/liquidizer jug developed a crack, through no fault of the user, which grew enough…
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Faulty goods who pays for return postage?
Hi, just a quick one I'm hoping someone will have an answer to. I've recently complained to a company that the goods I received weren't fit for purpose and faulty and they have responded saying they are happy to replace or refund upon receipt of the goods in their office. Am I within my rights to reply and say I would like…
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Hotel booking cancellation
I made a reservation for a hotel using Bookings.com The website offered free cancellation for a lengthy period so I made the reservation with peace of mind that I could cancel. Sure enough, after five days I cancelled the booking and they refunded in full. I used my Santander Zero credit card - so no foreign exchange fees…
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Cancelled order. Stuff still sent &I delivered. Store doesn't believe me.
So I ordered a computer RAM from an online store, then called and cancelled the order as I changed my mind. My paypal payment was cancelled, and I thought all is good. But the stuff were delivered yesterday. I called them and told them, and they said they don't believe it. They allowed me to talk to a manager who said all…
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Magazine subscription refund
Hi all, I bought my wife a subscription to the magazine instyle in june through the website magazines direct but the magazine was terminated and the last ever issue was sent last month. What has really annoyed us both is they automatically changed us over to mare clare for the duration of the subscription without any…
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Problems with order from Game .
Hi , I ordered 2 x different playstation 4 bundles last week for a fairly decent price . I opted to click and collect but it gave me 2 different store locations , one for each item . They were paid for in full at the time of order and I received an email saying that one had arrived and was ready to collect . I have got…
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Locksmith Company Charged My Card Without Doing The Job?
I booked a locksmith for today but told the company to have the engineer RING me before he set off to come as i wasn't sure i would be able to make the appointment time. So i wasn't able to make the appointment, they rang and my phone was dead and despite me telling them not to come unless i answer the phone they came out…
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Swimming lesson refund
Hi any opinions on this. My daughter was due to renew her swimming lesson term and it had to be 'paid' by Dec 4th. I paid last Friday. The plan was she was going up a class but she's slightly younger than the official group starting age, which would mean swapping day to keep the same teacher, which I wanted to do although…
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Faulty mobile phone: retailer no longer in business
Hi guys, I've got a bit of a quandary with the situation regarding a fault on my LG G4 (if you're thinking of one, I wouldn't bother!). Now, the phone has been away for repair twice for this fault already, and has broken within a week of return each time. The problem lies with the wireless charging - I've tried two…
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Faulty TV sales of goods act refund
I purchased a TV under 3 years ago for £700. Last month it developed a vertical line on the screen. I contacted the supplier immediately and had to pay to get the tv checked to see if it's a manafactures defect. I have since had this report and sent it to the retailer. The retailer are now offering £300 as deprecrated…
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Didn't pick up item I ordered to be delivered to store, am I due a refund?
I'm not sure what my legal rights are, but I bought an item from Aldo online and I was not able travel to the store to pick it up. I tried to contact Aldo, but it proved very difficult and I was kept on hold for a very long time. I eventually gave up as in my experience shops have tended to return items delivered to a…
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Another Dodgy Builders Thread.
A bit of a long post but bear with me I have a couple of questions. Last year we arranged for a quote from a builder under a company name. Let's call them *Bodgeit Installations Limited*. We paid a £417 holding deposit which was to be refunded if we weren't granted planning permission. Planning wasn't granted. We then…
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Refunds.???
I went to my local furniture shop sept 2015. ( I know it's more than a year ago) Loved an item on display & asked if I could pay it up.... Not hire purchase "!!! Lovely manager said yes and sold me the item then and there and removed it from the shop floor... It's taken longer than I hoped... I'm now jobless n can't afford…
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Return of Radiators
Hi We recently purchased two rads and had them installed. The plumber ordered one rad correctly, but the other was the wrong model. He also made some errors: Both rads were strapped to the wall, but we had requested they be installed freestanding, and we ordered additional legs to do so. Stelrad (manufacturer) have…
