Email offer of £100 for Feedback now Renaged

Wildpoppy40

Hello
I received an email from the Arcadia group after a purchase and it offered me £100 for my thoughts.
There were no T &Cs, no mention of a prizedraw or competition, just the offer.
I provided the feedback and emailed weeksn later asking when I was going to receive my £100. They are now saying it was an error from their marketing team and shouldn't have been sent.

They have offered me a £30 Gift card. I would still like what I was initally offered. They don't seem to want to move from that and have near enough said, take it or get nothing.
What are my rights and how far should I take this?

thanks

Poppy

PS Hope this is now the right forum

naedanger

Wildpoppy40 wrote: »

Hello
I received an email from the Arcadia group after a purchase and it offered me £100 for my thoughts.
There were no T &Cs, no mention of a prizedraw or competition, just the offer.
I provided the feedback and emailed weeksn later asking when I was going to receive my £100. They are now saying it was an error from their marketing team and shouldn't have been sent.

They have offered me a £30 Gift card. I would still like what I was initally offered. They don't seem to want to move from that and have near enough said, take it or get nothing.
What are my rights and how far should I take this?

thanks

Poppy

PS Hope this is now the right forum

It sounds like you have a contract, in which case you can sue them for the £100. However I believe that if they can show that a reasonable person would have been aware they had made a mistake in their offer they can have the contract voided (so you would get nothing).

So I don't think I would risk suing them unless the offer looked quite plausible. So £100 might be plausible for taking part in a focus group which you needed to attend, but not just to complete an online (or postal) survey.

agrinnall

Even £30 for providing some feedback online seems like a hell of a lot, so I'd snap it up before they decide to withdraw the offer completely.

DD265

Yep I'd be taking the £30 too.

Lavendyr

Sounds like a !!!! up on their part, I'd still take the £30. Pretty nice for a review.

Mishomeister

Why don't you send them a letter before action threating them with the cour action if they don't honour the contract. They may then decide it was just easier to pay you £100.00 than have all the hassle with the courts etc.

macman

Arcadia is owned by Taveta Ltd, whose sole director is Tina Green, wife of (Sir) Philip. I'm sure they would be horrified to hear that their businesses were refusing to make a payment that they had contractually agreed...
Assuming that you have documented evidence of the offer, and of your review, then I would most certainly send an LBA and then proceed via the small claims route if they still won't pay up.
It may well have been a 'employee error,' but that does not invalidate the contract they made with you, nor does the fact that £100 for a review is OTT.

Mishomeister

If you do follow mine and macman's advice, ensure you send the £30 back to them.
Hopefully you haven't used it yet as if so it would be deemed that you have accepted their variation of contract.

agrinnall

Mishomeister wrote: »

If you do follow mine and macman's advice, ensure you send the £30 back to them.
Hopefully you haven't used it yet as if so it would be deemed that you have accepted their variation of contract.

The £30 has only been offered, not accepted.

macman

If they play hard to get, up the stakes and demand one of his 3 yachts instead:
http://www.superyachtfan.com/superyacht/superyacht_lionheart.html

powerful_Rogue

Or they could simply revoke the offer of £30 and see if you have the courage of your convictions to start a SCC claim.