Faulty TV sales of goods act refund

Kieranaf

I purchased a TV under 3 years ago for £700. Last month it developed a vertical line on the screen. I contacted the supplier immediately and had to pay to get the tv checked to see if it's a manafactures defect. I have since had this report and sent it to the retailer. The retailer are now offering £300 as deprecrated credit. For the TV being less than 3 years old, is this offer a bit outrageous? And where would I stand?

glentoran99

Kieranaf wrote: »

I purchased a TV under 3 years ago for £700. Last month it developed a vertical line on the screen. I contacted the supplier immediately and had to pay to get the tv checked to see if it's a manafactures defect. I have since had this report and sent it to the retailer. The retailer are now offering £300 as deprecrated credit. For the TV being less than 3 years old, is this offer a bit outrageous? And where would I stand?

How much would the same TV cost today? Whats the spec?


Not to mention you have used it for 3 years

wealdroam

Kieranaf wrote: »

I purchased a TV under 3 years ago for £700. Last month it developed a vertical line on the screen. I contacted the supplier immediately and had to pay to get the tv checked to see if it's a manafactures defect. I have since had this report and sent it to the retailer. The retailer are now offering £300 as deprecrated credit. For the TV being less than 3 years old, is this offer a bit outrageous? And where would I stand?

If the seller chooses a refund as the appropriate remedy, he can reduce this to take account of the use you have had.

You've had three years use of the tv. He appears to be suggesting that that three years use equates to £400.

You could try negotiating with the seller - maybe suggest that a £400 refund would be more appropriate.

Remember that the cost of tvs has dropped significantly over recent years. Probably that £300 being offered is enough to by an equivalent new tv now.

unholyangel

Have you tried looking up tvs of same specs/similar age & condition to see what they are selling for 2nd hand?

They are allowed to reduce the refund to account for usage you have had of the tv. And whether their deduction is reasonable or not all depends on specifics.

For example if you paid £700 for a 32" led fullHD smart tv, I'd expect that deduction to be on the high side.
If however it was a 55" 3d fullHD led tv then the deduction is probably about right/on the low side.

bris

Just search for it second hand on Ebay and that's about it's value. I will wager £100 at best.


They are complying with the law all you have is you power to negotiate a better refund.

daytona0

Having worked in a similar line of work, our company would knock off 20% for year one and an additional 10% for each extra year.

This would make the refund owed: 60% of £700 = £420.

Of course, that was a rule of thumb and companies can have different percentages.

---

You have been offered:

£300 for a £700 TV which has up to t=3 years use (rounding up for ease).

300 = 700 x^3

0.428571428571 = x^3

x = 0.753947441129

That's your yearly rate of decrease (ie the depreciation rate). Making a year on year depreciation table (cumulative % taken off full price):

Year 1 = £527.26 (25%)
Year 2 = £397.90 (43%)
Year 3 = £300 (57%)
Year 4 = £226.18 (68%)
Year 5 = £170.53 (76%)
Year 6 = £128.57 (82%)

That's a very rough guide of what you would expect to be offered, seeing as the Year 3 value was £300. They are knocking off almost 60% BEFORE year 3, that's pushing it quite a bit in fairness. I would say that £350 would be the absolute minimum value here, as it falls pretty much in between the Year 2 and Year 3 projection.

There is another way of doing the calculation, which is more linear, which is basically taking off about £115 per year (after 3 years £350 is taken off which equals your £300 offer)....the only problem with that is that after year 6 (which you can legally claim up to 6 years!) your refund owed is barely £10

In a nutshell, mathematically you are probably owed more like £350-£400.

(I would have the x value at more like 0.8 which yields a Year 3 value of £358)

foxtrotoscar_2

daytona0 wrote: »

Having worked in a similar line of work, our company would knock off 20% for year one and an additional 10% for each extra year.

This would make the refund owed: 60% of £700 = £420.

Of course, that was a rule of thumb and companies can have different percentages.

---

You have been offered:

£300 for a £700 TV which has up to t=3 years use (rounding up for ease).

300 = 700 x^3

0.428571428571 = x^3

x = 0.753947441129

That's your yearly rate of decrease (ie the depreciation rate). Making a year on year depreciation table (cumulative % taken off full price):

Year 1 = £527.26 (25%)
Year 2 = £397.90 (43%)
Year 3 = £300 (57%)
Year 4 = £226.18 (68%)
Year 5 = £170.53 (76%)
Year 6 = £128.57 (82%)

That's a very rough guide of what you would expect to be offered, seeing as the Year 3 value was £300. They are knocking off almost 60% BEFORE year 3, that's pushing it quite a bit in fairness. I would say that £350 would be the absolute minimum value here, as it falls pretty much in between the Year 2 and Year 3 projection.

There is another way of doing the calculation, which is more linear, which is basically taking off about £115 per year (after 3 years £350 is taken off which equals your £300 offer)....the only problem with that is that after year 6 (which you can legally claim up to 6 years!) your refund owed is barely £10

In a nutshell, mathematically you are probably owed more like £350-£400.

(I would have the x value at more like 0.8 which yields a Year 3 value of £358)

Pile of embarrassing tripe!


It's simply put a £200 reduction after year one and £100 for each subsequent year. No fancy dancy maths involved!

Hermione_Granger

daytona0 wrote: »

Having worked in a similar line of work, our company would knock off 20% for year one and an additional 10% for each extra year.

This would make the refund owed: 60% of £700 = £420.

Of course, that was a rule of thumb and companies can have different percentages.

And as different companies can and do offer differing amounts with regards to partial refunds, what on earth was the point of waffling on with figures such as "300 = 700 x^3
0.428571428571 = x^3", which are about as much use as the OP's inside leg measurement.

Once you got to the point in bold above, that should have been the end of your post.

daytona0

foxtrotoscar wrote: »

Pile of embarrassing tripe!


It's simply put a £200 reduction after year one and £100 for each subsequent year. No fancy dancy maths involved!

Whilst £200 - £100 - £100 is the most obvious method, it may not be the correct one

At least between us we have covered each one now

daytona0

Hermione_Granger wrote: »

And as different companies can and do offer differing amounts with regards to partial refunds, what on earth was the point of waffling on with figures such as "300 = 700 x^3
0.428571428571 = x^3", which are about as much use as the OP's inside leg measurement.

Once you got to the point in bold above, that should have been the end of your post.

It is one method of working out the amount a company may refund at various states. It also helped me to figure out what seemed to be the most appropriate refund amount.

£350-£400 seems fair. Hope OP pushes for a bit more.

ARandomMiser

Have a look on ebay because if you insist on a replacement then the supplier could also go onto ebay, buy a like-for-like, give it a quick clean up and send it to you as a replacement - and that meets their requirements and your statutory rights.