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Furniture store wont refund item
Hello I'm seeking some advice on returning a product to Creations, the furniture store based in Northern Ireland. We visited 2 of their stores before purchasing and took measurements of the furniture we wanted. In both stores, the same sideboard was 80cm tall. We ordered 2 of them. The sideboards they delivered us turned…
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Warranty help please on range cooker
Hi all I need some advice please. I purchased a brand new Leisure cooker in May 2014. In March 2015 the heating element failed. I contacted Leisure and they sent an engineer to replace the faulty part under warranty. Fast forward to last week (April 2016) and the same problem has happened - the heating element has failed.…
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Charged £550 two years on
In 2013 I took a lease on a storage barn and was verbally told £125. When the invoices came each month they were £125 with zero vat. Last year they said the amount should have included VAT and i owed £550 ish. If they told me what the amount was and they invoiced without VAT can they suddenly decide that their mistake…
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Coach driver wanted to sue for libel
Hi Hope I am posting in the correct forum To cut a long story short basically A While back myself and a friend was refused entrance on a coach for no apparent reason whatsoever ( Our coach ticket was valid for any bus 1 hour after or one hour before our scheduled ticket) so we got early thought we would ask if we can go on…
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Groupon voucher - PayPal dispute?
Hi everyone, just wanted to get some advice on whether I'm eligible to file a PayPal dispute on a Groupon voucher I purchased on February 23. On the purchase page under the fine print section, there was the following "The Fine Print Validity: Expires 90 days after purchase." So I marked the expiry date in my calendar (May…
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Car sale scam
Hi all It s my first post on here as it seems i m pretty much in a bad situation and noone can help. About a month ago i saw an ad on the web to buy a car i spoke to the seller every seemed to be perfect and easy. I transfered the money on his bank account and i have no news now...the car was supposed to be shipped to me…
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Trouble Abroad - £7,000 of it!
I travelled to Poland this weekend for a friends stag do - at the end of the first night, I paid our bar bill with my debit card and thought nothing else of it. There had been a few. The next day I casually looked through the receipts before hitting the last two and how many zeros were on the tabs....more, is the short…
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Washing machine compensation
Hello, the glass panel on the drum to our Beko washing machine recently exploded. Thankfully, the glass went inside the machine. Beko has decided to replace the machine, which is good news. The company has, however, instructed us not to touch anything inside the machine. We are still in the process of arranging for a new…
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Millet Sports
I ordered an item but received a different one from the one ordered. Must I pay the return postage?
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Returning items abroad
Hello, I have bought some stuff from Fashion Mia, and I want to return it. The clothes are ok, but their size guide doesn't seem to be correct, and one item is not as described, its a jumper, rather than a zip up top. Anyway, the point is, I want to return the clothes. However, it is proving very difficult. It says on the…
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KILLSTAR - no refund, just 'online credit'
Can anyone help with my consumer rights I have purchased and returned a top which did not fit from the KILLSTAR clothing site. I returned as was not suitable, and they have refunded me with an online store credit. When i queried it, they said they did not refund on sale/flash sale items, only gave credit. Is this…
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Faulty item, my rights
Hi folks, looking for some advice. I brought a fabric carry case for some audio equipment in March. I would expect a fabric carry case to last 1-2 years anything more is impressive. The one i purchased in March has torn down the seam in two places after 2 months. Now i brought it from a decent seller on ebay (store not…
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Damaged sofa
Hi, I'm looking for some advice about a sofa. I paid for my sofa to be recovered 3 weeks ago by a local retailer. When I went to the shop to choose the fabric I spoke with the manager and said that I needed a fabric that was practical for children. He confirmed that the fabric I had chosen was suitable. We then had…
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Tarnsferable warranty
Hi. Advice please. Bought a Motorola Moto G (mobile phone) off Ebay. Had a prompt on the phone that an update was available. Followed all instructions but the update failed and now it will not work at all. The phone is a little over a year old which, from what I understand, is within the 2 year period I am entitled to…
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consumer rights : problem with apple and ee
i have no idea what to do! my iphone 6 decided about a day ago that it no longer wanted to work it wouldnt turn on, it wouldn't charge, it wouldn't do anything. i contacted apple and they told me to contact ee and then ee said it wasn't up to them, however apple have said that it is up to ee due to my consumer rights and…
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Over refunded for part cancelled order
I placed an order online and the next day cancelled part of it. I was told I would have the cancelled amount refunded to my card but they have actually refunded the full amount. Do I have to pay up the difference when they have made the mistake?
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Homebase Order
Homebase have taken the money for an item I bought several days ago. I've just received an email to say they're refunding me as the item isn't in stock. Shouldn't they debit me only when dispatched?
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Rights with Patents
Not sure where to put this. What are the implications if you invent something for personal use and then start selling for profit (only very small scale, local fairs etc) and then years later someone else comes along and invents the same thing and then patents it. Is it a case of tough luck. Can you continue to sell it?…
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Gold box deals Groupon
I paid for an Apple watch through God box deals on Groupon and the money was taken from my account 25th April. I recieved a tracking number but the Royal Mail are still saying they haven't recieved tge item to send on to me. I have contacted Goldbox deals and they can't understand why Royal mail are saying that as they…
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HELP Help can I cancel my order???
So today I ordered a suite from SCS for £2282 when I was talked through the credit agreement I asked about a cooling off period and was told that I had 14 days to cancel my finance agreement but would have to cancel my order separately with the store, I was talked through the finance agreement Terms and conditions but not…
