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The London Mint Office SCAM
I received a coin that I don't want from The London Mint Office (LMO) in April. On the same day, I tried to call LMO (Payment line 0800 037 4321; Customer Care 0330 024 1001 or 0845 120 3086), but none of them answer my call. The invoice did not say where can it be return it to. The FAQ page in their website has nothing on…
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Sofa not delivered! At all ...
I ordered a sofa from a very well known high street retailer four months ago on a finance plan. We were in the middle of moving house, so opted to have it delivered a few months later at no extra cost. The deposit was paid, and I thought nothing else of it. The assistant assured us it WOULD be delivered on the 5th of May,…
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Replacement or repair?
Hi, I've had a new kitchen installed in February and the microwave has been faulty since day one. I am pushing for a replacement but the builders/kitchen retailer who I purchased from/installed it are resisting and pushing me to use my warranty. I don't think I should have to use my warranty to replace a microwave that has…
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Replacement within 1 year warranty
We bought an Intex inflatable hot tub last June. We are now on our 4th replacement tub section, which has been replaced no quibble under warranty each time. I had assumed each replacement part carries an it's own 1 year warranty, eg a replacement part issued in Feb 2016 would be under warranty until Feb 2017. However on…
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Argos refund probability?
One week ago I purchased a new mobile handset from Argos. This was to replace a completely failed Motorola handset that lasted 3 years. Not bad. So I bought a Lumia 640 mainly to use as a 4G tether. Turns out this particular one is faulty - powers off randomly at least 2-3 times a day even when fully charged and sitting on…
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Faulty rendering work - what to do?
Hello all, Back in December 2014 I had the front of my house rendered by a professional company. The cost was £3,000. This was to totally render the front of my house, and coat it with a special weatherproof coating. Documented on the quote is this statement '15 year independent Insurance backed guarantee that protects…
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Gift Receipts/Credit notes/Expiry dates
Gutted! Today I went to use a credit note in M&S only to find it expired on 2/5/2016 it was for £80.80 :eek: The sales assistant did try scanning it but it came back expired. This has now caused some discussion in the house. My mum being a retired employee of M&S thinks it's the best store ever. As a result all our…
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Contaminated Supermarket Cheese Advice needed.
Earlier this year I purchased a cheese product from my local branch of a very large supermaket chain (you know who you are). The cheese was contaminated with a razor sharp shard of plastic that stuck in the roof of my sons mouth, causing a one inch cut which bled profusely. They traced the plastic and identified it as part…
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Considered served 5 days after issuing
I've applied to regain funds from a company after exhausting all other options. No response has been received yet and I went on the MCOL website to see about applying for an automatic ruling in my favour. It says if no response is received within 14 days of the claim being served, an automatic ruling can me applied for. It…
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Can i cancel my direct debit mandate?
Today I rather naively signed a 12 month agreement to pay £10 per month to the RSPCA .I dont generally like being coerced by telephone or door to door salesmen but unfortunately I was hooked. Frankly I dislike the methods used by charities these days and having subsequently given it some thought, I decided i would far…
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Bespoke Suit Not Being Ready On Time
Hi, I ordered a bespoke suit for an important event from a small retailer. When I ordered the suit I was told it would be ready within a maximum of 6 weeks. 12 weeks on from when I ordered I still haven't received my suit and with the event I specifically ordered it for only two weeks away (and the suit already been…
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Just Out Of Interest
Good afternoon! I have just bought a product on eBay from a business seller who has this in their t&c's: We check all items and packaging before being sent out, if in the event of arriving Damaged due to Royal Mail, you must take this up with them. Happily most items arrive undamaged and within 3-5 days AND Missing item…
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Faulty goods just out of warranty
Could someone help. I bought a Bush cooker from Argos in January 2015, it has developed a fault. I telephone Argos who said it was out of warranty and it was up to Bush so they put me through to Bush, they said it was out of warranty and I could pay £109 for 12 months guarantee but surely its not fit for purpose and should…
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Moneyclaim Online - No responses from defendant, what are my options?
Hi Folks, I made an online claim against a company for money they owed me to which they never replied. I enforced judgement, and then had a warrant issued but they still didn't reply. Two months later I've received a letter from the bailiff center saying they called but received no answer so the warrant is being returned…
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Fawlty goods right to refund
Hi folks Hoping for a clarification on the rights to a refund on faulty goods. Basically, this morning I purchased hedge trimmer at B&Q. After 10 odd minutes it tripped the RCD then, would not turn on and/or run for a few seconds etc I finished the hedge with the old trimmer I was intending to replace. on returning to the…
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Still paying direct debit for double glazing 14 yrs later
Just wondered if anyone knows if this is right or legal? My partner signed up for double glazing 14 years ago. He didn't read the small print and has been paying £65 a month since. The main point is it has no date to when his payment will be paid in full? So our worry is how to stop it? Or it could go on forever. We would…
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Legalities of a Standing Order + Unsigned Contract
Hi folks, Just looking for a quick bit of general advice regarding a potential conflict with our web designers. The Story Before i started with my new company they'd had a quote for web design work to be carried out. This quote detailed a payment plan over 24 months at a set amount each month; then with ongoing management…
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Failed computer display / Amazon
Hi all - grateful for thoughts on this. I have an iMac computer, bought about 3 years ago from Amazon. It's a pretty high-spec one (or certainly was at the time). Cost at the time was around £1500. A few days ago, the screen went all illegible and mostly black. Took it to the Apple store who diagnosed it as a failed…
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MSE News: Amazon to offer monthly Prime subscriptions
Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK, with users able to pay £7.99/month rather than commit to a hefty annual subscription of £79, MoneySavingExpert.com can reveal. Read the full story: 'Amazon to offer monthly Prime subscriptions' Click…
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When do FedEx send Invoices to pay for import duty?
I recently bought an item for £120 including shipping from the US to the UK. I've only ever received imported items from parcel force and they usually send you a note to pay these charges online then deliver to you after you've payed. The item arrived today but I haven't received any notice about paying duty or anything,…
