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Labelling something as dispatched when it hasn't been
Is it illegal to mark an item as dispatched when it actually hasn't been sent at all? I was told it might be illegal or against trading standards but couldn't find anything googling. The retailer is zavvi and they've done it several times to me now.
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Garden Furniture - Faulty Items - My rights
Bought through internet (not Ebay) an 8 seater rattan garden furniture set (very large and glass, table, chairs, cushions, parasol and stand thrown in) - ordered 17/4 delivered 6/5. Cost £1,079 so not cheap. Table required two supports/two legs on each to be bolted to underside - one fitted (just) and the other was a good…
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Reasonable compensation (newbie alert)
hi all, long time reader first post, be gentle :) basically I had a parcel delivered from a popular online retailer and on realising that we were out they went to the garage gates on the side of the house and tried them (looking for a safe place) but realised they were locked. Then he decided to push them so they opened at…
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retailer in administration,can I get a refund through Paypal?
I ordered online with Austin Reed before 26 April 2016 and paid by Paypal. Paypal took the payment from my linked credit card, an Amex as there was no Paypal balance to pay with. The order comprised 2 items each costing over £100. Does s75 apply to this transaction as the items don't fit and I would prefer a refund rather…
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Beware organizations: web-assure, deal-pay, net-secure
My mother aged 78 has had several hundred pounds taken from her bank account over the last two years by a combination of web-assure deal-pay and net-secure web-assure.co.uk deal-pay.co.uk and net-secure.co.uk The telephone numbers (0191-406-0865, 0113-323-4665, 0203-004-3347 on these web sites never reply and the request…
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Dispute with StubHub
Hi, Hoping someone can help me with a dispute I'm having with StubHub, not really sure where to turn. Summary: We purchased some tickets legally and directly from the O2, couldn't make the event, and so decided to sell them (legally) through StubHub, who are the official resale partner for the O2. Long story short; I sold…
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Can i claim on section 75
My wife and i flew from gambia to uk via barcarlona .Due to our first flight being 13hrs late we missed our connecting flight.My wife only has uk visa so is not allowed to land in spain.We had to spend 18 hours overnight in international area nowhere to sleep only wood benches or floor.Only help from airline some meal…
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Damaged goods
Afternoon all, My daughter purchased some plumbing items for a new downstairs cloakroom (toilet, cistern, sink, radiator etc) from a company on-line that were delivered 20 days ago. Building work started yesterday (9th May) and on opening the boxes, two items were damaged beyond repair. The sink bowl is in multiple pieces…
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Missing return
I bought 7 items from Ted Baker online when they had 20% off, and sent 4 of them back. They have only refunded me for 2 of them, saying I only sent 2 back. I know I sent all four back as I carefully counted them into the box (I always double check things before I send them back) and I ticked them off on the returns form.…
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Football ticket resale
Hi all, Seeking some advice on this scenario timeline here. - Bought 2 tickets from Viagogo site for a football match abroad - Viagogo sent me an email confirmation saying tickets are confirmed and I'm good to travel - Viagogo sent me another email asking for travel details like hotel info so they can deliver last minute…
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Scammed by Geek app
Hello Ok so against my better judgement I ordered a bunch of cheap stuff from the Geek shopping app which my OH had encouraged me to look at. About a month later our orders started to trickle through from China, and as you can imagine they're all cheap tat. I had ordered a 2TB external hard drive for about £12 (+£2 p and…
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What are my rights - did not receive advertised quantity
Hi, I ordered a product form Amazon - a marketplace seller. The product was advertised as 6 packs of 6, and I received only one pack of 6. I made my purchase choice based on this information, and waited longer than I wanted to in order to receive the good deal being offered. My parcel arrived - but with only 1 pack of 6. I…
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Re: Entitlement to refund when one person cancels on a group holiday
I really hope someone can help me. I have been looking on Google and also Butlins website but can't find an answer to this I was due to go on a girls weekend to Butlins on the weekend of 10th June this year which Butlins have billed as their Hot Summer Weekend. I have paid my share of the cost in full but I am no longer…
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deleted post - ignore.
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goods not sent from Scotland
Hi, a couple of months ago I bought some hi-fi equipment online with my debit card from a company based in Scotland, I'm in England. Have not received anything and no response to my emails. What are my options to get a refund? It seem I can't make a moneyclaim online as the company is not in England or Wales. Any advice…
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0871 number - hit with a big charge!
Hi, This is my first post here, though I have stalked these forums many times for advice! I hope I'm posting in the correct place. Today I have spent a total of approximately 1 hr 15 minutes on hold to a football club trying to purchase match tickets. I have gift vouchers to use which cannot be used online. The only phone…
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Advance parking charge - free on day!
Hi, I am looking for a bit of advice... I went to an event at the bank holiday and paid for an advance parking ticket. On the day they were letting anyone who hadn't paid in for free - can I ask for a refund or is it just unlucky that I paid it?
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eBay- can I be charged to cancel order?
I bought a scarf off eBay on Friday. I'd lost mine weeks ago but after my partner went through his waldrobe that evening ( great timing!) he found it. As the original was a better quality one, I decided to cancel my order- within an hour of placing it. The seller just got back to me today saying it will cost me 50p to…
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Washer/Dry Warranty Issue
I bought my washer/dryer from tesco direct last august, from day 1 it stank of warm plastic when the tumble dryer was on and my clothes started to get tiny holes in them turns out the part of the machine that heats up had a plastic casing and that had badly melted and when the engineer came to look at it i asked if it was…
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VAT added to catering costs shortly before wedding
We're having our wedding coming up soon and have been organizing catering with a supplier that we thought we could trust. Their original quote, coming to about 5,000 didn't have any line items for VAT or any breakdown but included the line "All catering costs are subject to vat." under the price. When I've received quotes…
