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Minor Dispute with Amazon
Hi All, Some time ago (February of this year) I purchased a bag from Amazon. This morning, walking to work, the bag fell off my shoulder. It seems that the reason for this is that the bag strap completely came away from the seam stitching it to the bag. I went to Amazon and complained, but the seller has offered me EUR 10…
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Problems getting refund from River Island
My student daughter ordered an item to be collected from River Island in Guildford. She received an email to say the item was there, but when she went to collect it from the store, the staff couldn't find it. The staff were very unhelpful. When my daughter got home, she called customer services. She received another email…
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Reclaiming postage for Lenovo laptop?
Hi, Looking for some advice regarding postage costs before I raise this with the company. Short description, bought a £1000 Lenovo convertible laptop in March this year. Bought directly from Lenovo via their website. I don't use it in other modes much so had not realised that the autorotate for the screen had stopped…
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Restaurant Charges
Good Morning Was just after some advice if I may? We went out for a birthday meal to a restaurant last night and when we went to pay the bill we found 20% tax had been added to the cost of the meal. I have checked their menu and website and nowhere does it say that prices exclude VAT. Is this normal practice? I have never…
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Returning Faulty Replacement and My Rights?
Please excuse the duplication as I'm unsure the best place to Post this. I have bought a pair of wellies through Amazon... and they leak (used once, manufacturing imperfection not damage). They have been returned within the 30 day period offered by the seller and replacements sent out.... which also leak from the same…
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Solicitor's price increase - late notice
I am new to this forum but really need advice. I have today received a letter from the solicitor who is handling the probate for my late husband's estate to say that her hourly rate "is" going up from £175 to £195 per hour and this will be from the 1st April 2016. The letter is dated 11th May 2016, a good month and a bit…
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O2 smartphone repair
Hi guys, sorry if this is the wrong place.. I bought a Nexus 6P on 9th March 2016, and on May 8th 2016 the volume rocker button bent. I googled it and this is a defect with the phone that many people have encountered, and those who bought it straight through google can get it RMA'ed no hassle. So I sent it off (the guy in…
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Tailored trousers
Hi About a week and a half ago we bought a suit for my son for his prom night in June. The trousers weren't a good fit but the shop provided a tailoring service so we paid extra for them to be altered. Last weekend we went back to collect the trousers and our son tried them on to find they had been turned up too much were…
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Returning matching chair and settee
We have had a settee and matching chair for about 3 months. After 2 failed repairs ( currently waiting 6-8 weeks for a part ) on the settee I know I am well within my rights to request a refund on it. Before I call the retailer I would just like to clarify one point .. The chair and settee are the same style, colour etc so…
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Car rights question
Hi, I am not sure if this is the correct place, but I am after some advice. We bought a car from Car Giant in London recently. When we went to test drive it, the built in Sat nav was not working. We agreed with them that we would take the car as long as the Sat Nav was working when we collected it. This was written on all…
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Consumer rights over useless bracelet clasp
Hi I'm a bit confused regarding my customer rights and need some advice. I was bought a beautiful bracelet for my 40th birthday by my parents and son (aged 2). It wasn't a cheap one, it was around £100, if not more, and has been discontinued so i can't replace it. The clasp was a very loose one - the type where you just…
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Problems with Nest Thermostat
Hi I bought a nest learning thermostat at the beginning of the year and have had no end of trouble with it and the company. I originally bought it from B&Q but had to take the first one back for a refund as it was not working. I then bought another one from B&Q online. This one worked but the auto away feature never…
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14 day cooling overidden by T&Cs
Whilst looking at travel insurance recently, I noticed in the T&C, that if you purchase a policy of lest than one month in duration you do not get a refund if you cancel even if it's in the 14 day cooling off period. Surely this can't be legal?
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13 month old extractor warranty issue
Hi I bought a new cooker extractor fan off a company via eBay. On the listing they very clearly show and promote that it comes with 5 years parts and 2 years labour guarantee. The light is now on all the time (think the switch has broken) I have contacted the company but they will only supply the part. They are saying they…
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Hotpoint Tumble Dryer Fault
Good morning, I received my new replacement Hotpoint Tumble dryer on Monday, it was a discounted product to replace a fire risk faulty dryer. I used it for the first time on Tuesday, used a preset programme suitable to dry cottons. After approx 20 mins it stops and the clothes arent dry. I called yesterday to report the…
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Do I have any rights here?
Earlier this year I renewed my contract with Three – and had a new mobile phone – a Huawei Honor 7. Because I live in an area that has very poor signal I often used Three’s own App – Three In Touch – which meant that if I had no Three signal I was able to connect to Wifi and make a telephone call. Huawei recently sent out…
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Who to chase for a TV fault?
Hey all, I bought a Samsung TV in the Black Friday sales last year and have been dealing with an intermittent fault for a few months now. Initially I contacted Currys who offered to take it away for repair, essentially leaving us without a TV for an unknown number of days, so I decided to contact Samsung instead. After a…
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Royal mail complaint - advice
I would like some advice on the following: I've had multiple problems with deliveries from Royal Mail. Missing parcels, parcels thrown through the only slightly opened window of my bathroom, right into my bathtub and to top it off a special delivery (1pm guaranteed) meant for me, delivered to the wrong address, same house…
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'Free' gifts
Hello, I've had disagreements with a couple of companies now about the same issue and I was hoping someone could clarify this point and put it to rest with any applicable bits of legislation that might exist (the things I have found so far have been quite murky). I had a search of the forums but couldn't see a previous…
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Item repaired once, faulty again. Refund?
Hi, I bought an expensive electric-assisted bike a year ago, German-made, from a local shop. The motor failed after 3 months and low mileage, and got replaced by the shop (took 2 weeks, and a bit of pushing). I didn't use the bike much during the winter. The new motor started failing again recently, again after some fairly…
