Reclaiming postage for Lenovo laptop?

jimmy_cricket

Hi,

Looking for some advice regarding postage costs before I raise this with the company.

Short description, bought a £1000 Lenovo convertible laptop in March this year. Bought directly from Lenovo via their website. I don't use it in other modes much so had not realised that the autorotate for the screen had stopped working. Lenovo were very good and responded quickly. Could not get it working though so I needed to send back. They put a timeline on this and I was going away for a holiday, so rushed it up to post office.

With insurance, this came to nearly £30. As I was about to jump into car for hols, just paid it to get it off to them.

So, what are my rights here with a new expensive laptop bought distance, with reclaiming postal costs?

Cheers JC

unholyangel

Digital River Ireland Ltd are the company you purchased from (at least, thats who lenovos website states is the seller providing the items on their website.

Not really familiar with irish law - should be pretty similar to ours though.

Fosterdog

Did they offer to collect it free of charge? I regularly deal with Lenovo warranty repairs and have never had to take anything to a post office, they always arrange a courier to collect and return items.

If this was offered but you chose to send by a more expensive method then you don't have the right to reimbursement

jimmy_cricket

Thanks both for responding.

Fosterdog, no option for that. After the chat with the service bod, I was sent an email with an address that I was asked to either take the laptop to or send:
"Please take or send your Lenovo computer to our Repair Centre at the address below within 7 calendar days, as your service request will be closed if we do not receive your computer within that period."

There was no option for them to collect. As said, I would have explored this further but was leaving to go on a break and with the 7 day requirement, wanted to just get it sent.

Thanks

JC

bris

You have a duty to mitigate any losses, paying £30 to send it back is a very expensive way of returning it when there are much cheaper couriers available.


The law states that although you are entitled to the postage costs it should be reasonable and any enhanced service is at the senders expense. Your break is irrelevant.

visidigi

bris wrote: »

You have a duty to mitigate any losses, paying £30 to send it back is a very expensive way of returning it when there are much cheaper couriers available.


The law states that although you are entitled to the postage costs it should be reasonable and any enhanced service is at the senders expense. Your break is irrelevant.

Cheaper than £30 including £1000 insurance for a package containing a laptop which weighs less than 2kg-3kg?

(alot of the re-sellers wont insure laptops).

Hermione_Granger

bris wrote: »

The law states that although you are entitled to the postage costs it should be reasonable and any enhanced service is at the senders expense.

What law specifically states this?

bris

Hermione_Granger wrote: »

What law specifically states this?

The CCR's.

unholyangel

bris wrote: »

The CCR's.

bris I like you and i'm not trying to be offensive (just not like you to quote regs so wrongly) but have you been drinking?

The CCRs on a laptop purchased 2 months ago thats faulty? (ETA: and from an irish company)

jimmy_cricket

Thanks for the replies everyone, more confused now than before lol!

From the advice, in principle I should but what muddies the waters is that it was sold from Ireland, where consumer rights might be different. In addition, I should 'mitigate losses'. A response to this is whose losses? If I had not paid the extra for insurance (could have sent it a LOT cheaper as just a package from the post office) and it was lost in transit, I'm sure Lenovo would have said 'oh well you did try to mitigate expenses, so never mind, we will replace the lost laptop'. The courier firms don't have a depot near me, so my losses would have been a 2 hour round trip (lass of pay for this time) and the petrol to do it. Thus, for me, it was cheaper to take it round the corner to the post office.

Many thanks for the responses.

jimmy_cricket

Hi,

Well an update.

Lenovo have now returned the laptop having replaced the main baord, so a hardware issue. As I suspected they are refusing to entertain reimbursing the cost of returning the faulty laptop for repair.

I have checked consumer rights in Ireland and it is covered by the EU consumer rights directive. It says on the Irish consumer rights website that if you have to return an item because it is faulty, the cost should be borne by the supplier.

So, what should be my next steps?

Many thanks