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Bought 2 wardrobes from Hammonds Furniture & wished I hadn’t big problems
With 3m ceilings I wanted wardrobes going floor the ceiling. To achieve this you have a normal robe with cupboards put on top. I wanted the simple look with not separator between the upper & lower door. Got Hammonds furniture around & they were the first company to say they could achieve the design I liked with no…
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Please help!
advice no longer required, contacted ciztizens advice
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Amazon problem/issue
Hi, I was wondering if anyone could give me some advice; I bought a Microsoft Surface Pro 4 (£860.00) from Amazon a month ago. The day after I received it, I called them to let them know it was faulty. Their technical team got involved but they couldn’t help. Microsoft temporarily fixed the issue but said I needed to go…
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TV Warranty
Hi I have a problem with Sony TV. I bought my TV with 5 year with warranty from a shop. TV developed a fault and because of parts not available Sony are exchanging it with new TV. My exiting 5 year warranty has ran out week before new TV was delivered and I have been told by Sony that new TV will not come with any…
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Shed co. want to come round and remove problem shed - help!
I'll keep a very long story short; we're in a civil dispute with a shed company over a poorly built shed (Large, expensive). We've paid over £1,000 deposit to the agents. My OH, as per CAB advice, gave them one week to rectify the issues which they failed to do. So as per civil law and the letter he sent them he sorted out…
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Bad workmanship on kitchen doors
Hi all, I need pointing in the right direction as to consumer rights for replacement kitchen doors. A catalogue of errors and mistakes and a job that took almost 3 months instead of 3 days. The fault always lay with someone else and no apologies were ever forthcoming. Only when I told them they were technically in breach…
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Retail Ombudsman
Having a really bad time with the retail ombudsman, filed a complaint last December and keep having the due date for completion changed without any notice or communication. I have asked them how and to whom I would complain to about both their conduct and attitude. Anyone had dealings with them or know who oversees them?
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Faulty mobile phone screen repair
I recently had a cracked phone screen repaired at an independent high street store. It looks fine, but I no longer get a notification light and can't swipe down from the top of the screen to bring up the options menu. I'm guessing it's a fake screen so has lost some functionality. They didn't say they would use a genuine…
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ASDA Online shopping, says delivered but it wasn't?
Hi, So I ordered around 20 of the same item, they were collectible cards for around £75, the driver came to my door when they said they'd be delivered and told me all the items had been substituted and asked if I would want a refund, I said I would and he said it's fine and he took the items away, I was given no receipt or…
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Returning a game to Game, refund or store credit?
Ok, here goes. I have purchased a game for my 18 year old son. It was released on 13th May 2016, I bought it brand new (in cellophane) and now it's open. He has put the game in his PS4 which has caused a total meltdown, his PS4 went hot in under 10 minutes, the fan or disc continuously spinning (loudly) and gameplay is so…
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Faulty product
We bought our son some Razer headphones for his PC through Amazon for Christmas, they were not cheap £90 and they have stopped working. I can't get any joy through Amazon as they're over 30 days old and I find Amazons returns policy very confusing. I spoke to Razer and the have asked for me to FedEx to DHL them back to…
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Leather suite needs repair
We purchased a new leather suite a 3 seater and a 2 seat from a local manufacturer. Our last one from CLS collapsed and subsequently we got without. The frame is supposedly made from beech but the leather began to fade after a few weeks. We contacted them and they reluctantly took the seats away and either replaced the…
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Debit card transaction
Hi, Four months ago we holidayed in Lapland and whilst there booked a couple of trips using a Visa Debit card. To be brief, the receptionist took our card details and booked the trips but we didn't use chip and pin. Four months later we see a transaction for these trips being debited from our account (after assuming this…
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Wrong laptop sent in November from Very
Hi, I bought a lenovo laptop in late November from Very, up until a month ago everything seemed fine until my laptop got full which was a shock as I was supposed to be sent a 1tb laptop and actually had a 250gb one. Not only this the nvidia processed was 860m rather than 960. Having made a complaint about this they say I…
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Faulty chair
I had a £1000 electric recliner chair delivered yesterday gone to use it tonight and it dont work as its been such a small amount of time what rights do i have.
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Returns, Warranty and the Law
Hi All, I pre-ordered a mobile from the infamous Carphone Warehouse (CPW) in sept 2015. Phone was delivered in Oct 2015 (purchase was complete on the 1st oct) . The phone is an LG/Google Nexus 5x. Last night the charger stopped working... it maybe the cable but i have no way of telling as it uses a yet to be standard issue…
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defective goods
I bought a solar powered wind turbine from ExtremeGB last september. Last weekend it stopped working. I sent them an email stating that I would like a refund or replacement. Today I received an email with this message - "Good Morning, Thank you for your email. I have contacted our supplier with regards to your item.…
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Double default
Hi all. I have a default account with fca capital for a car loan with a default date of 28th May 2010. I've been making token payments of £80 per month and now that the default notice is almost up and with £4000 still left owing on the account Fca have now sold the debt to a company called debt managers limited. I have…
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Car Service Problem
Hey all got a slight problem. Had my intermediate car serviced at a toyota garage last week and i went through the checklist on their website (cant post links apparently) To get to this google toyota car service and scroll to the bottom of toyota page and underneath the prices there is a download toyota price checklist…
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Tesco product I bought a year ego
Hi all Not sure this is the right forum but I am looking for help I need to track down a product which I bought between jan-April 2015 from tesco supermarket. Tesco are saying they do not have purchase history for older than 45 days. I don't think it's true. Can anyone please guide me on how I can get the list of all…
