Returning a game to Game, refund or store credit?

Androider

Ok, here goes. I have purchased a game for my 18 year old son. It was released on 13th May 2016, I bought it brand new (in cellophane) and now it's open. He has put the game in his PS4 which has caused a total meltdown, his PS4 went hot in under 10 minutes, the fan or disc continuously spinning (loudly) and gameplay is so unbelievably laggy that it's unplayable. Now he doesn't want to play it (not because it's unplayable) because he worries it may cause his PS4 (which is only 6-7 months old) to breakdown.

He has tried all other games, digital and physical copies which are not causing any of these issues at all. What are my rights with this type of problem? I have the receipt here for the game (£49.99) should I get a refund, replacement or preferably store credit as he would like to buy a different game/games. He is worried that thus game will be the death of his console.

Thank you for your time and answers 😃

neilmcl

Why not take it back and ask for a replacement as the disc seems to be faulty but be aware they may want to try it out instore themselves.

DCFC79

Whats the game ?

Have you had a look if anyone else has reported the same issue ?

At a guess I'd say it was the new Doom game, can't see it being the Disney game.

Does the ps4 have good ventilation ?

pappa_golf

Androider wrote: »

Ok, here goes. I have purchased a game for my 18 year old son. It was released on 13th May 2016, I bought it brand new (in cellophane) and now it's open. He has put the game in his PS4 which has caused a total meltdown, his PS4 went hot in under 10 minutes, the fan or disc continuously spinning (loudly) and gameplay is so unbelievably laggy that it's unplayable. Now he doesn't want to play it (not because it's unplayable) because he worries it may cause his PS4 (which is only 6-7 months old) to breakdown.

He has tried all other games, digital and physical copies which are not causing any of these issues at all. What are my rights with this type of problem? I have the receipt here for the game (£49.99) should I get a refund, replacement or preferably store credit as he would like to buy a different game/games. He is worried that thus game will be the death of his console.

Thank you for your time and answers 😃

get it copied , and get a refund , hell why not make 50 copies sell them and buy more games


sympathy stopped when you admitted to buying copied games

RichardD1970

pappa_golf wrote: »

get it copied , and get a refund , hell why not make 50 copies sell them and buy more games


sympathy stopped when you admitted to buying copied games

Don't think that is what he was saying

neilmcl

pappa_golf wrote: »

get it copied , and get a refund , hell why not make 50 copies sell them and buy more games


sympathy stopped when you admitted to buying copied games

I don't believe the OP said that at all!

My games collection is made up of physical and digital copies, all purchased legitimately, I'd expect the OP's son is the same.

pappa_golf

define a copy?

DCFC79

pappa_golf wrote: »

get it copied , and get a refund , hell why not make 50 copies sell them and buy more games


sympathy stopped when you admitted to buying copied games

What the OP has said is digital and games in disc format eg original games bought have been tried.

You have misunderstood what's been said.

Buy a digital or physical version of a game from various outlets.

neilmcl

pappa_golf wrote: »

define a copy?

I'm going to go down to the shop and purchase a COPY of Doom.

Is that clear enough for you.

pappa_golf

DCFC79 wrote: »

What the OP has said is digital and games in disc format eg original games bought have been tried.

You have misunderstood what's been said.

Buy a digital or physical version of a game from various outlets.

no the OP has said physical copies , as opposed to NEW games from the shop

DCFC79

pappa_golf wrote: »

no the OP has said physical copies , as opposed to NEW games from the shop

Physical copies of the game the son has bought from Game or Amazon.