Damaged sofa

Lisao1606

Hi, I'm looking for some advice about a sofa. I paid for my sofa to be recovered 3 weeks ago by a local retailer. When I went to the shop to choose the fabric I spoke with the manager and said that I needed a fabric that was practical for children. He confirmed that the fabric I had chosen was suitable. We then had numerous issues with the customer service but eventually received the sofa. My son spilt ribena on the new sofa last week. I wiped it and I was left with an unsightly mark where the sofa had been wiped. I spoke with an independent sofa cleaner and he told me that the fabric the shop have sold me cannot come into contact with any liquid thus making it completely impractical and unfit for purpose. When I complained to the shop that the fabric was not practical they said that they had forgotten to offer me stain guard protection and to resolve the problem they would send someone to my home to spray stain guard onto the sofa and would replace the stained cover free of charge. Someone arrived at my home the next day and sprayed the sofa. That evening once the sofa had dried I noticed lots of marks on the fabric from the spray. I complained again to the shop. They sent someone out to look at the sofa today who agreed that the marks were from the spray. When I rang the shop this evening the manager told me that they need to contact the fabric manufacturer and ask them to investigate if there is a fault with the fabric. When I asked what will happen if the manufacturer do not find a fault they told me they cannot guarantee that they will recover the sofa for me with new fabric or offer me a refund, so I could potentially be left with a sofa covered in marks. I spoke with citizens advice today but the lady was not particularly helpful. Can anyone advise me what I'm legally entitled to? TIA Lisa

hollydays

How did you pay?
The shop are expected to use reasonable care and skill to do the job.
Did you sign a contract about the fabric treatment? Did you pay extra for it?
I do think you could have been more specific than " suitable for children".
Perhaps you should have said "Ribena proof" ?
This website might be good for asking about stains too
https://www.cleantalk.co.uk