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Homebase Order

Gummomarx
Gummomarx Posts: 209 Forumite
Part of the Furniture 100 Posts Name Dropper Photogenic
in Consumer rights
Homebase have taken the money for an item I bought several days ago. I've just received an email to say they're refunding me as the item isn't in stock.

Shouldn't they debit me only when dispatched?
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Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Some do, some don't. At the end of the day they can't supply what they haven't got so have put you back in the position before the contract was made.
  • Gummomarx
    Gummomarx Posts: 209 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    Apart from the fact they can have my money for up to 14 days.
  • k3lvc
    k3lvc Posts: 4,174 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Gummomarx wrote: »
    Apart from the fact they can have my money for up to 14 days.


    Which cost you how much ?
  • Gummomarx
    Gummomarx Posts: 209 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    >>>£48.95.
  • giraffe69
    giraffe69 Posts: 3,639 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Gummomarx wrote: »
    >>>£48.95.

    I think he meant what was the cost of someone holding your money for up to 14 days?
  • Gummomarx
    Gummomarx Posts: 209 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    Nothing apart from the fact that it isn't available for me to spend.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Gummomarx wrote: »
    Homebase have taken the money for an item I bought several days ago. I've just received an email to say they're refunding me as the item isn't in stock.

    Shouldn't they debit me only when dispatched?

    Homebase's T&Cs do state that they take the money when the order is placed.

    You agreed to that happening when you placed the order.

    However, the full sentence in their T&Cs is:
    4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability.
    Perhaps you should ask them why their stock availability check failed.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Gummomarx wrote: »
    Apart from the fact they can have my money for up to 14 days.
    Can, not necessarily will. In reality you'll probably have your refund in a day or two.
  • Gummomarx
    Gummomarx Posts: 209 Forumite
    Part of the Furniture 100 Posts Name Dropper Photogenic
    wealdroam wrote: »
    Homebase's T&Cs do state that they take the money when the order is placed.

    You agreed to that happening when you placed the order.

    However, the full sentence in their T&Cs is:

    Perhaps you should ask them why their stock availability check failed.
    I'll do that - thanks.
  • ARandomMiser
    ARandomMiser Posts: 1,756 Forumite
    Taking into account we are talking of a possible 5p in lost interest (assuming3% and total interest earned does not incur tax), i have to ask at just how little do you value your time to waste it on this?

    I know there is the old 'it's the principle' argument, but there are some fights that are a waste of valuable time
    IITYYHTBMAD
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