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Consumer rights

Archives for May 2014

Littlewoods & the faulty Micro System.
Hi, I ordered a Phillips Micro System from Littlewoods, I have an account, and I received it on Tuesday. It initially worked fine, and I was happy with it, then last night it stopped working (it has an ipod dock & alarm feature so it had been left on). I have contacted Littlewoods with a view to returning it for a…
Tesco
I bought a Nexus 7 tablet from Tesco in November 2013 at a cost of £200. The micro usb has broken and now the tablet will not charge. I've been told that the micro usb is not covered by the warranty and now that 6 months have gone by, its my responsibility to prove that it was a manufacturing fault. 1, Is there any way I…
Garmin Edge 800 - Not so Waterproof
Greetings all, I bought a Garmin Edge 800 in October 2012, and I've been happy with it until now. It's advertised as waterproof but now has condensation inside the screen after cycling in the rain last weekend. That was tolerable until today the power button decided to stop working (while it was already on) and now it…
Shower door roller
Long story short. New shower cubicle installed Sept/Oct 2011. Aug 2013 metal roller on door breaks in two. Return broken roller to shop who says will order new set but as we'd had it two years out of guarantee Contact shop several times and nothing other than supplier charging them £44 Beg Apr 2014 back to shop. Oh dear…
Faulty mattress - company refusing to pay postage
Hello, I am hoping you can offer advice. I bought a mattress in late December (delivered early jan) and I have just noticed that all the stitching has come undone on one side exposing the coils and material inside. I contacted the company and sent them a photo, explaining that it was only 5 months old and asked for a…
Lost goods from USA.
American company. I ordered some tobacco for a friend. The firm quoted 21 working days for delivery. After a month, I contacted them, to say the order had not arrived. They said they would compensate me with store credit. Quote - With this credit you will be able to order any non-alcohol and non-tobacco items we offer.…
Returning a sealed item with a defaced reciept
So I bought this game from tesco around a week ago, not knowing that my mum had already bought it for me. My little sister then nicely drew on the reciept. The product is exactly as I purchased it, I haven't touched it, but the reciept is not. Will they/ do they have to, give my money back? Thanks
Online Purchase Item Refund Problem
Good afternoon, I hope I'm posting this in the right section but please point me in the right direction if I am not. On the 15th of May I bought a Used camera lens from an online retailer. I haven't purchased from them before but a quick google suggested they are a decent company to deal with. The money for the lens got…
*sigh* Mighty Deals...
Very long story made short. Reading this forum I know I have been 'lucky' in that I have been given a refund for the £70.99 android tablet that the supplier failed to deliver. The downside? It's been refunded as 'Mighty Cash'. So I have £70.99 credited to my Mighty Deals account that I can only use on selected products on…
problems with new front door
I bought a new front door for £1000 after moving into a new home in November 2013 and paid £250 deposit. on 23 December 2013 the company cam and fitted the new door. initially i was very happy with the door, however over the next couple of weeks the door started to warp and not fit right. The company contacted me for final…
Moral dilemma. I received a refund then item was dispatched 2 days later
Help guide my moral compass! 5th May I order tens machine online for hire for home birth. Company chosen (lets call them company A) because they have a deal on, making them cheaper than elsewhere. T&Cs state item will be sent out when I am 37w pregnant and may take 4-6 days to arrive. 5th May Email from Paypal confirming…
Tv refund/exchange
Can anybody help me out please? I bought a new tv from Sainsbury's on December last year. The screen has now started to play up and IS unwatchable.I Jane the receipt but not the box. Are Sainsbury's likely to refund/exchange the tv pot ate they on their rights to fob me off by telling me to go to the manufacturers. I'm…
Return handling fee?
Hi everyone, I was looking at Levi's return policy. While they do offer free returns via UPS in their packages etc, their Returns policy states: "As a partial contribution to the costs we incur for the returns processing, you will be charged with a return handling fee of £4.50." Now, I know companies aren't meant to get…
Bridesmaid dress not acceptable standard - advice please
Hi I arranged for a childs bridesmaid dress to be made by a lady based in London selling from her own website, Facebook, Etsy and Notonthehighstreet sites. Her communication was friendly, helpful and her reviews were all good. Unfortunately when the dress arrived it was terribly made, the gathering on the skirt was uneven,…
Gaurentee return costs.
Bought a battery online for my car with a 3yr Gaurentee (not a cheapie, a well known branded one). The battery has now failed 2.5 years into its warranty. I rang the company who supplied it who said not a problem courier it back to us for testing and as it's on a depreciating warranty you'll get a proportion of the…
Faulty Car
Hi we bought a car on Saturday (Volvo C30) for £6000. On the test drive it was fine but as soon as my husband got it onto the motorway it started making a noise. During the course of this week it has been making more and more noises and failed to start the first few times on one occasion. My husband works in a garage and…
Address of Gillian Drakeford, IKEA country head?
Hi all, we bought a sofa from IKEA in November last year. It is faulty and I want to send a copy of my complaint letter to the country head, but can not find her postal address, does anyone know it? The sofa is faulty in that there is a length of material that has an anchor point at the end, which in turn goes into a metal…
Advertsing free gift when not available?
I placed an order on 13th May for an Ultimo product from Figleaves that came with free cream. I did not receive the cream so rang the company who told me they would check stock levels as it was subject to availability. No one contacted me so I phoned again to be told there was plenty in stock and it would be sent on to me.…
Travel company changed hotel without notice
Hi everyone - new member, so please let me know if I'm in the wrong place! I booked a holiday including flights, transfers and accommodation. When we got there they walked us to a different hotel 10 minutes away - I followed their complaints procedure and they admitted fault. I requested a full refund and they offered us a…
Out of warranty laptop repair
Hi, My 2 year old laptop has died and Dell have offered to sell me a new warranty for £125, allowing me to use that for the repair (which would otherwise cost £340). While that seems to be a very reasonable offer, I'm still not particularly happy at paying £125 to fix an old laptop considering how fast technology moves…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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