Return handling fee?

Beaut

Hi everyone,
I was looking at Levi's return policy. While they do offer free returns via UPS in their packages etc, their Returns policy states:

"As a partial contribution to the costs we incur for the returns processing, you will be charged with a return handling fee of £4.50."

Now, I know companies aren't meant to get away with handling fees etc under the DSRs, but is this allowable?
Thanks!

neilmcl

They cannot charge a "restocking fee" but they can charge for return delivery or ask you to pay for delivery as long as it's in their T&Cs. I guess this could be classed as a return delivery payment.

bod1467

Agreed ^^^^

unholyangel

neilmcl wrote: »

They cannot charge a "restocking fee" but they can charge for return delivery or ask you to pay for delivery as long as it's in their T&Cs. I guess this could be classed as a return delivery payment.

I'm being pedantic I know, but they can only charge the direct cost of return. They can't inflate it.

The reason I'm being pedantic is because their terms also state they won't refund shipping and handling charges and the deduction they make seems to be £4.50 regardless of what it actually costs them to recover it.

Of course, they seem to be governed by belgian law.