Tesco

jimmypaul98

I bought a Nexus 7 tablet from Tesco in November 2013 at a cost of £200. The micro usb has broken and now the tablet will not charge. I've been told that the micro usb is not covered by the warranty and now that 6 months have gone by, its my responsibility to prove that it was a manufacturing fault.

1, Is there any way I could prove the fault existed on day 1?
2. Do you think a £200 tablet lasting 7 months a 'reasonable amount of time'?

Thanks

visidigi

Majority of USB port damage is user caused. You will need to prove that its inherent, and to do that seek a report from a qualified expert that proves it is so.

If they say it is you will have a claim against Tesco and they will also have to pay for the expert opinion report. If the expert says it is user damage then you don't have a case.

The issue regarding a £200 tablet lasting this long is moot, as Tesco are saying you have caused the damage and therefore any reasonable length of time case now goes out the window.

Peter999_2

Hope you get it fixed by Tesco.

However, if you don't you could buy a wireless charger for it.

http://www.amazon.co.uk/Expower-standard-Wireless-Charger-Iphone5s/dp/B00F8VA3XU/ref=sr_1_1?ie=UTF8&qid=1401553285&sr=8-1&keywords=nexus+7+charger+wireless

I've got one myself and it works fine.

spike_pkh

jimmypaul98 wrote: »

1, Is there any way I could prove the fault existed on day 1?
2. Do you think a £200 tablet lasting 7 months a 'reasonable amount of time'?s

So the fault didnt exist on day one, but you are trying to say it did? Or it did exist on day 1, and you decided to wait 7 months to report it?

Both ways sound dodgy to me, and i am not surprised tesco didnt offer you a refund.


As stated above, usb ports dont tend to just break on their own. 99% of the time it is user damage.

jimmypaul98

spike_pkh wrote: »

So the fault didnt exist on day one, but you are trying to say it did? Or it did exist on day 1, and you decided to wait 7 months to report it?

Both ways sound dodgy to me, and i am not surprised tesco didnt offer you a refund.


As stated above, usb ports dont tend to just break on their own. 99% of the time it is user damage.

No, the problem didn't exist on day 1 but I'm just disappointed that it's now broken after only 7 months of use. I got some quotes to pay for the repair myself - the cost isnt too high so all is not lost.

unholyangel

spike_pkh wrote: »

So the fault didnt exist on day one, but you are trying to say it did? Or it did exist on day 1, and you decided to wait 7 months to report it?

Both ways sound dodgy to me, and i am not surprised tesco didnt offer you a refund.


As stated above, usb ports dont tend to just break on their own. 99% of the time it is user damage.

SoGA holds the retailer liable for inherent faults (an inherent fault is one that existed at the time of purchase but was not necessarily apparent). After 6 months, the burden of proof switches so it is up to the consumer to prove the fault is inherent rather than the result of misuse.

If (for example) the soldering wasnt done correctly, it may work fine for months and then break. But this would be an inherent fault.

ThumbRemote

visidigi wrote: »

Majority of USB port damage is user caused. You will need to prove that its inherent, and to do that seek a report from a qualified expert that proves it is so.

If they say it is you will have a claim against Tesco and they will also have to pay for the expert opinion report. If the expert says it is user damage then you don't have a case.

Further to unholyangels post above, user damage can still be a symptom of an inherent fault.

The USB port may just be of poor quality on the product, such that repeated plugs/unplugs causes it to break. This is an inherent fault which causes uses damage.

Rather than user damage, it's better to describe it as misuse. If the independent report says the product has been misused then there's no case.