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Consumer rights

Archives for November 2013

Fraud
Please can I ask for some advice - my sons ex partner committed fraud by taking out a contract in his name for a wifi dongle - he wasn't fully aware of what had gone on until he received a debt collection letter as she hadn't paid the bill. When he emailed her asking her about it, she admitted the fraud and said 'so what![…
Distance Selling regulations - trying to return an HP laptop
I bought a laptop from HP's website and I've been trying to return it for a refund under the distance selling regs. It had clearly been previously used, and the screen is not good enough for my needs. The distance selling regs state that companies must clearly provide a contact email address (not web form) on their…
Empty Package
Hi Everyone, I just signed for a package for my wife from Yodel, as its coming up to Christmas I wasn't going to be nosey but it felt a bit light so it turned it over and saw the package wasn't sealed (the tape hadn't even been taken off of the flap) and the package was empty, I went back outside but the delivery driver…
Madbid Rip off!!
I was wondering if anyone could help me I am currently still waiting to hear back from Madbid in regards to an Xbox One I purchased on there site 1/11/2013. I asked them on the day of release 22/11/2013 when I would be receiving my purchase, and a few days later they said wait a week from the release to receive the product…
Amazon market place warning
I bought a laptop bag using an Amazon market place seller (chervi-lane) The bag strap broke after 3 weeks of use but, as I didn't use it straight away, this put me out of the 30day returns window. Chervi-lane kept repeating this in response to my emails complaining that the bag was not fit for purpose - I didn't even carry…
Cheque cashed items not received
Hi I ordered a couple of items from a reputable company I have been using for many years, anyway the goods did not arrive so I rang the company, who said they did not know when the goods would be in. I then cancelled the order and they said they would sent my cheque back. I have since found out they have cashed my cheque.…
Littlewoods and DSR
I ordered some headphones from Littlewoods. Before they'd arrived, I got the same item cheaper from elsewhere so knew I'd be sending them back. They are completely untouched and sealed in their original packaging. The only part of the parcel I opened was the external box, but still Littlewoods tried to refuse me the right…
Need advice urgently
I recently ordered something from Play.com with the intention of hopefully receiving it within a few days. The site (it was through one of those merchants) said the item was in stock and that ALL items are dispatched within a couple days (well, it said 24 hours but since contacting them they have changed what it says). It…
PS4 Not Working
After waiting a few months for my ps4 , it was finally delivered this afternoon. This evening I plugged it in, it worked for about 10 minutes then it just switched off now all i get is a blue pulsing light on the front of the console. I searched the net and this is a common fault which bascially is a bricked console. As I…
DPD - parcel signed for using my name, but not me!
Well, my new shiny PS4 was apparently signed for by someone with my surname (slightly misspelt) this morning. I'd ordered it from ToysRUs back in June. As I was going to be out at work I left a large note on my front door asking if they could deliver to my work address (about 3 mins away). I was surprised to see it had…
very samsung tablet
So very had the samsung 3 tab 10.1 advertised throughout the day for 129 in their black friday sales. Yes this is the best price ive seen but its black friday and from what ive heard about asda this isnt a strange amount to reduce it by!!! Anyway long story short ive ordered 2. Stuck them both on my account and had emails…
E-Cig Blows Up - Issues With Retailer
Hi all, I bought an e-cig battery a couple of weeks ago and it was working fine until today when it was on charge (40 minutes) through a USB port on my computer and blew up. It flew across the room under the sofa and then flew and landed on the dog's bed (Fleece cushion), caused that to set alight, along with my child's…
2 year Guarantee on iPad
Could do with a it of advice before I commit to a purchase. I'm looking to buy an iPad Air 16GB 4G Cellular and have narrowed my choice of retailer down to two. Just having difficulty deciding who to buy from I can get the 16GB version for £468 from John Lewis Whereas the 32GB version is £488 direct from Apple (includes…
sat nav from retailer on ebay
can someone help me bought sat nav off ebay got in july worked ok but then tried it in october did,nt work was showing like negitive picture screen got in touch with supplier said sent it back , they said it was a gps fault, they said i would have to pay for repair, which i don,t think i should. as it isn,t a year old ,…
Desperate Help For A Solicitor In Scotland For Sale Of Goods Act For Car Purchase
Hi All, I'm looking for a solicitor who specialises in the Sale of Goods Act for Car Purchase. I have already tried to fight the car dealer (major problem 20 weeks after car was purchased) and got no where. Trading Standards gave me wrong advice after the were handed the complaint from Consumer Helpline. I got OFT evidence…
Received a refund for an overpayment from loan settled by a merchant, can I keep it?
About a year ago I took out an in-store 0% loan for some furniture and a few other goods. The furniture was returned and refunded, the balance didn't get repaid in time before the end of the 0% term and suddenly I had a massive bill for the interest on the entire loan. Long story short, after about four months of back and…
Tablet I received 'free' with phone contract is faulty
Hi, Not sure if this is the right place, but here goes: I bought a mobile phone contract from the Carphone Warehouse in July this year. The deal was that I got a free Samsung Tablet with the mobile contract (this was the reason I chose Carphone Warehouse and not other providers) Unfortunately the Tablet now seems to have a…
Christmas club cancellation
Hi I'd like help with a query please :) A local chemist/shop was offering a service whereby you could lay items away and pay up for them on the run up to Christmas. I did indeed lay an item away which was £100. Today I saw the same item in a high street store for £40. I went to my local shop and asked them if they could…
Amazon purchase - No A-Z Guarantee help
Hello I hope somebody might be able to help me. I purchased a camera from an Amazon Marketplace seller on the Amazon website. It was a camera that cost £389. I received the wrong camera and contacted Amazon straight away. Amazon said I should return it to Amazon, using a print-off postage label that they sent me via email.…
Price of food when eating in?
We've just had a local leisure center (council run) switch from it's own cafe to Soho. As a rule I wait and have a bite while my wife does her course. Took a sandwich to the til (priced at £3.30), and was asked 'eating in or out?' Said 'in' and was asked for £3.95? When I pointed out it said £3.30 on the shelf, I was told…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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