Tablet I received 'free' with phone contract is faulty

zippybungle

Hi,

Not sure if this is the right place, but here goes:

I bought a mobile phone contract from the Carphone Warehouse in July this year. The deal was that I got a free Samsung Tablet with the mobile contract (this was the reason I chose Carphone Warehouse and not other providers)

Unfortunately the Tablet now seems to have a problem and it won't charge up.

Can anyone help with what my rights are with this?, should I be able to take it back to the store and ask for a replacement or for them to repair it? Because it was 'free' I'm not too sure.

If this was from any other store I would just go straight in and ask, but with the Carphone Warehouse, I have already had problems when I took the contract out, so I would rather know what my rights are before I go in and they try and fob me off

Zippy x

wealdroam

Your statutory rights under the Sale of Goods Act are with CPW.

Try to think of it as a purchase of a phone and tablet for the price of just a phone, and it may be easier to understand than a 'free' tablet.

Here is a short extract from MSE's Consumer Rights guide:

DO I HAVE RIGHTS IF A FREEBIE WAS FAULTY?
This is a tricky area in consumer rights. Technically when something's free there's no contract with the supplier, so you're not entitled to get a faulty item fixed.

Yet if it was a free gift as part of a purchase, eg, if you sign up for a mobile contact and get a laptop with it – that's different. Here, you've exactly the same Sad Fart rights as if you'd paid for it. Most sellers are aware of this, but, if they try to fob you off, stand your ground.

zippybungle

Thanks for the link. I shall have a read and pluck up the courage to go to Carphone Warehouse tomorrow!

vuvuzela

IF CPW are intransigent, Samsung have a decent warranty repair service.

bris

Just use the Samsung warranty, thats all they will do anyway. Samsung are good with warranty repairs.